Project Update: Missing Pins Update: Reshipment Starting Soon!
Hey y'all -- sorry for the silence. For those of you who don't know, Spider had his hysterectomy on August 15th -- which is part of the reason why we pushed to get the shipments out before then -- and that left Emet, Evie and Jake to manage all of the ongoing orders as well as a couple of shows while Spider was out of commission.
And then we had a stroke scare with Spider! He's fine - it turned out to be Bell's Palsy, but you have to take these things seriously. (Really -- if you have any kind of one-side weakness or you wake up from a nap and half your face just doesn't seem to work, please go directly to the hospital. We can't say this enough.)
It's just been A Time, so we appreciate your patience with us.
All of that said -- we went to the post office to try to track down the missing packages, and we were basically told that because those packages were never scanned in, we're basically SOL. Never mind that the staff at our post office directs people to just drop their packages off without scanning them in... it's on us now. And since they were never scanned in, our shipping insurance won't pay out.
So... yeah. We basically just lost about a grand in pins. Isn't that fun? But such are the vagaries of small business life. :)
We're going to start reshipment within the next couple of days. If you are still missing your pins, please keep an eye on your physical mailbox & also your email inbox. It is possible, given that a bunch of pins simply went missing, that we may not have enough of certain low-count pins to replace everyone's pins with what they initially selected, and we aren't going to be able to reorder pins to replace those pins anytime soon, since we can't really functionally order pins if we're ordering less than a thousand at a time.
So in those cases, we'll be reaching out to people to talk about alternative flag or pin choices, or if you'd like a refund, we can offer that, though we hope you'll work with us under the circumstances. Hopefully this won't come up and we'll have enough to get everybody the exact pins they wanted, but just in case, please do keep an eye on your email inbox for messages from Jake or Emet, who'll be doing the reshipment.
We plan on having everything in the mail within the next week or two.
And if you'd like to help us try to recover a little bit from getting kicked in the ankle by this, we're currently running a sale over on NerdyKeppie -- Buy any 2 items from our Tops & Bottoms collection, get a 3rd 69% off.
Nice.
The sale will run until midnight, October 2nd, 2024. <3
Thanks again for your support & your patience.
Emet, Evie, Spider, Jake & Erykah, The NerdyKeppie Crew
And then we had a stroke scare with Spider! He's fine - it turned out to be Bell's Palsy, but you have to take these things seriously. (Really -- if you have any kind of one-side weakness or you wake up from a nap and half your face just doesn't seem to work, please go directly to the hospital. We can't say this enough.)
It's just been A Time, so we appreciate your patience with us.
All of that said -- we went to the post office to try to track down the missing packages, and we were basically told that because those packages were never scanned in, we're basically SOL. Never mind that the staff at our post office directs people to just drop their packages off without scanning them in... it's on us now. And since they were never scanned in, our shipping insurance won't pay out.
So... yeah. We basically just lost about a grand in pins. Isn't that fun? But such are the vagaries of small business life. :)
We're going to start reshipment within the next couple of days. If you are still missing your pins, please keep an eye on your physical mailbox & also your email inbox. It is possible, given that a bunch of pins simply went missing, that we may not have enough of certain low-count pins to replace everyone's pins with what they initially selected, and we aren't going to be able to reorder pins to replace those pins anytime soon, since we can't really functionally order pins if we're ordering less than a thousand at a time.
So in those cases, we'll be reaching out to people to talk about alternative flag or pin choices, or if you'd like a refund, we can offer that, though we hope you'll work with us under the circumstances. Hopefully this won't come up and we'll have enough to get everybody the exact pins they wanted, but just in case, please do keep an eye on your email inbox for messages from Jake or Emet, who'll be doing the reshipment.
We plan on having everything in the mail within the next week or two.
And if you'd like to help us try to recover a little bit from getting kicked in the ankle by this, we're currently running a sale over on NerdyKeppie -- Buy any 2 items from our Tops & Bottoms collection, get a 3rd 69% off.
Nice.
The sale will run until midnight, October 2nd, 2024. <3
Thanks again for your support & your patience.
Emet, Evie, Spider, Jake & Erykah, The NerdyKeppie Crew
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