Community

Hey Everyone,
We have great news! We have started charging cards since we received the pins in and they have been checked in and gone through our QC. We have started making space for us to start fulfillment at the end of this week start of next week. All of our US orders will ship over the course of about a week or so. All of our international orders due to the program we use for inserting them into the mail system we will process all at the same time. Please note that the international tracking may not start updating until it clears customs and/or depending on your postal service they may update the tracking number during the process depending if its handed off. 

If you have any questions we will be logging in sporadically to try to answer here. If you need something more urgent or want a quicker answer we suggest opening a ticket with us here:
https://help.norsefoundry.com/support/tickets/new

Please make sure to include your backer number and name if its different from your nickname on backerkit. We cannot wait till you get these pins in your hands and we appreciate the continued support! 

Drew, Bre & the Norse Foundry Crew

Hey everyone just a brief check in for everyone on surveys wanted to see if anyone is experiencing any more issues then before? If you are just respond here and we will look into them for you. As a reminder we are hoping to close the initial wave of orders this Sunday. Please let me know if you have any questions or issues. Thanks!

Well it looks like you all did it! We broke Backerkit..... not really but fun to say. Backerkit has fixed the issue many of you were facing (or at least they tell me its been fixed). We had 32 of you complete surveys selecting stamp pins so we have pushed your survey back out to you to fill out again just in case you wanted something else. The 32 of you should have also received a message from Backerkit. Please test the survey now and see if that fixed it for everyone. Any issues please just let us know and we will work with Backerkit to fix them. Thanks to everyone reporting the issues they were experiencing and we are sorry for the inconvenience! Thanks!

Drew

Hey everyone,
Quick update! After attending GaryCon and fixing a couple things that Backerkit had for us we finally sent the smoke test out to a lucky 5% of you! If you got the survey you are the select few who will give us any feedback on anything that looks off or odd. We will let backers fill out this survey until Friday and pending any further issues we will release the survey to the remainder of the backers. Based on our current scheduling we are planning to have surveys open until April 12th and then we will close the surveys and lock shipping addresses. 

We are on track for fulfillment on time still and we hope to get these pins to you sooner then later. We are excited to see these pins all over the place. Thank you for your support!

Drew, Bre & the Norse Foundry Crew