Question 1

Terms & Conditions

Accepted Answer

By pledging to this campaign you are stating that you agree to our Terms & Conditions and understand all the information that follows under the headings below:

How do I contact you?
Color, Size, and Use Notes
Pin Grading System
Packaging
Extra Rewards
Shipping
Backer Responsibility
Reward Forfeiture
Refunds/Exchanges

Question 2

How do I contact you?

Accepted Answer

If you have any questions, please feel free to reach out to us via email:
oddmentandtweakpost@gmail.com

BackerKit does not notify us of new comments or discussion in a timely manner. Email is the best way to reach us with an urgent question. We'll do our best to get back to you as soon as possible!

Question 3

Packaging

Accepted Answer

Instead of conventional backing cards, pins are packaged in their original production bags inside an Oddment & Tweak branded envelope to prevent creating excess packaging waste.

Question 4

Color, Size, and Use Notes

Accepted Answer

Different monitors, phones, and other devices have different settings which means coloration may vary between screens. Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product. Each listing details an estimate of the product's size. Sizes refer to the general height or width of the longest side of the item. The actual size of the physical product may vary slightly. Plush featured in this campaign are not suitable for children under three years of age and are not meant for pets.

Question 5

Pin Grading System

Accepted Answer

We have a high standard for quality — products offered for sale will be one of two grades: Standard grade pins are free of major defects. As all pins are handmade, they may exhibit minor and less noticeable imperfections. This may include stray glitter, superficial tiny bubble in the enamel/epoxy, superficial scratches to metal (especially large metal surfaces), metal imperfections on the side/back of the pin, etc. Seconds grade pins have larger imperfections that are more noticeable. All orders will be fulfilled using Standard Grade pins. Additional examples of Standard Grade imperfections are as follows, but not limited to: - Small buff marks, scuffs, or scratches on metal/enamel - Small specks, pores, or bubbles anywhere on the pin - Slightly low or uneven fills - Slightly misaligned screenprinted details (for pins with screenprinting) - Slight variations in the distribution of glitter - Slight defects in text (this is usually only in pins with small text)

Question 6

Shipping

Accepted Answer

Shipping costs will be charged to you after the conclusion of the campaign and separately through your post-campaign BackerKit survey. Shipping costs are weight-based and will be calculated based on the weight of both your pledge and applicable add-ons. All orders will be shipped via USPS and will come with tracking. USPS Ground Advantage packages have an estimated shipping turnaround time of 3-7 business days within the United States and 7-21 business days for international packages. Please know that once we ship a package, it is out of our hands. We can only see the same tracking information you can and are not responsible for lost packages. We recommend contacting your local postal provider for more details or to file a claim. This campaign will ship only to the United States and Canada. If you manage to pledge from outside one of these countries, your order will be canceled and refunded post-campaign. Please note that we do not collect any duties, taxes, or tariffs for international packages. Those fees would be collected upon delivery of your package if required by your country. The items available in this campaign are all in-hand and ready to ship! While we can't guarantee orders will arrive by Christmas, we will do our very best to package and ship items as soon as the campaign ends and payments are processed so that you are ready for the gift-giving season. To make sure that your order ships as soon as possible, please double check your payment on file is correct (so that your pledge does not fail!) and you complete your survey/process shipping payment upon receipt.

Question 7

Backer Responsibility

Accepted Answer

As Creators, we are only able to communicate with Backers through project updates and reminder emails. All email correspondence will be sent to the email on file for your pledge.

As a Backer, it is your responsibility to check for and read project updates, as well as check for survey emails. You are responsible for completing your survey and paying for shipping fees (+ add-ons if applicable) in a timely manner in order to receive your rewards. Failure to complete your post-campaign survey may result in forfeiture of your pledged rewards. (Read more about Reward Forfeiture below).

Question 8

Reward Forfeiture

Accepted Answer

Pledges ship once Backers complete the post-campaign survey and pay for pledges, add-ons (if applicable), and shipping.

Once project shipping is completed, Backers will be notified via a campaign update. This campaign update will contain a final survey completion reminder. If your survey is not completed and your shipping costs remain unpaid by December 31, 2025, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.

Question 9

Refunds/Exchanges

Accepted Answer

After your order is locked in through your post-campaign survey, we are unable to offer returns or exchanges.

Please inspect your order upon receipt and contact us immediately if any item is defective/damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (See Pin Grading section to evaluate if your pin is damaged).

Question 10

Extra Rewards

Accepted Answer

Returning Backer Rewards are given to backers of the campaign who also backed one of our previous campaigns. Early Bird Rewards are only available for the first 48 hours of the campaign! Early Bird Backers of Candy Cane Corner will receive a free sticker (see campaign Story for design details). Pre-Launch Follower Rewardsare given to backers of the campaign who followed the campaign prior to launch. Cross-Collab Rewards: Shop from both our Candy Cane Corner and Sunset Road's Stocking Stuffers to receive a free random mini pin from each of us! If you qualify for any pin(s)/sticker(s), it will automatically be applied to your order after completion of your post-campaign survey and shipping payment. Please note: "TIP JAR" pledge-level is NOT eligible for any extra rewards.

Candy Cane Corner

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Candy Cane Corner

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