Frequently Asked Questions
Find answers to your questions
Project FAQ
By pledging to this campaign you are stating that you agree to our Terms & Conditions and understand all the information that follows under the headings below: How do I contact you? Color, Size, and Use Notes Pin Grading System Packaging Extra Rewards Shipping Backer Responsibility Reward Forfeiture Refunds/Exchanges
If you have any questions, please feel free to reach out to us via email: [email protected] BackerKit does not notify us of new comments or discussion in a timely manner. Email is the best way to reach us with an urgent question. We'll do our best to get back to you as soon as possible!
Different monitors, phones, and other devices have different settings which means coloration may vary between screens. Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product. Each listing details an estimate of the product's size. Sizes refer to the general height or width of the longest side of the item. The actual size of the physical product may vary slightly. Plush featured in this campaign are not suitable for children under three years of age and are not meant for pets.
We have a high standard for quality — products offered for sale will be one of two grades: Standard grade pins are free of major defects. As all pins are handmade, they may exhibit minor and less noticeable imperfections. This may include stray glitter, superficial tiny bubble in the enamel/epoxy, superficial scratches to metal (especially large metal surfaces), metal imperfections on the side/back of the pin, etc. Seconds grade pins have larger imperfections that are more noticeable. All orders will be fulfilled using Standard Grade pins. Additional examples of Standard Grade imperfections are as follows, but not limited to: - Small buff marks, scuffs, or scratches on metal/enamel - Small specks, pores, or bubbles anywhere on the pin - Slightly low or uneven fills - Slightly misaligned screenprinted details (for pins with screenprinting) - Slight variations in the distribution of glitter - Slight defects in text (this is usually only in pins with small text)
Instead of conventional backing cards, pins are packaged in their original production bags inside an Oddment & Tweak branded envelope to prevent creating excess packaging waste.
Returning Backer Rewards are given to backers of the campaign who also backed one of our previous campaigns. Early Bird Rewards are only available for the first 48 hours of the campaign! Early Bird Backers of Candy Cane Corner will receive a free sticker (see campaign Story for design details). Pre-Launch Follower Rewardsare given to backers of the campaign who followed the campaign prior to launch. Cross-Collab Rewards: Shop from both our Candy Cane Corner and Sunset Road's Stocking Stuffers to receive a free random mini pin from each of us! If you qualify for any pin(s)/sticker(s), it will automatically be applied to your order after completion of your post-campaign survey and shipping payment. Please note: "TIP JAR" pledge-level is NOT eligible for any extra rewards.
Shipping costs will be charged to you after the conclusion of the campaign and separately through your post-campaign BackerKit survey. Shipping costs are weight-based and will be calculated based on the weight of both your pledge and applicable add-ons. All orders will be shipped via USPS and will come with tracking. USPS Ground Advantage packages have an estimated shipping turnaround time of 3-7 business days within the United States and 7-21 business days for international packages. Please know that once we ship a package, it is out of our hands. We can only see the same tracking information you can and are not responsible for lost packages. We recommend contacting your local postal provider for more details or to file a claim. This campaign will ship only to the United States and Canada. If you manage to pledge from outside one of these countries, your order will be canceled and refunded post-campaign. Please note that we do not collect any duties, taxes, or tariffs for international packages. Those fees would be collected upon delivery of your package if required by your country. The items available in this campaign are all in-hand and ready to ship! While we can't guarantee orders will arrive by Christmas, we will do our very best to package and ship items as soon as the campaign ends and payments are processed so that you are ready for the gift-giving season. To make sure that your order ships as soon as possible, please double check your payment on file is correct (so that your pledge does not fail!) and you complete your survey/process shipping payment upon receipt.
As Creators, we are only able to communicate with Backers through project updates and reminder emails. All email correspondence will be sent to the email on file for your pledge. As a Backer, it is your responsibility to check for and read project updates, as well as check for survey emails. You are responsible for completing your survey and paying for shipping fees (+ add-ons if applicable) in a timely manner in order to receive your rewards. Failure to complete your post-campaign survey may result in forfeiture of your pledged rewards. (Read more about Reward Forfeiture below).
Pledges ship once Backers complete the post-campaign survey and pay for pledges, add-ons (if applicable), and shipping. Once project shipping is completed, Backers will be notified via a campaign update. This campaign update will contain a final survey completion reminder. If your survey is not completed and your shipping costs remain unpaid by December 31, 2025, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
After your order is locked in through your post-campaign survey, we are unable to offer returns or exchanges. Please inspect your order upon receipt and contact us immediately if any item is defective/damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (See Pin Grading section to evaluate if your pin is damaged).
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.