Sticker Issue, Canada Shipping Update, and Mech Fishing
Hi all,
We had a delay due to the Sticker Sheets not being with the warehouses in time, and now a second hurdle has hit us.
With fulfilment underway, we've identified th...
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Parable Vaughany
about 2 months ago
Happy New Year & Shipping Update!
Happy New Year Pilots!
We’ve spent a lot of time tuning our Mechs’ ‘festivity systems’ over the holiday period and have had a nice break full of food (good) and time with inlaw...
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22
Parable Games
3 months ago
Pins, Shipping and Space Stations
Hello Pilots!
The team have now fully recovered from our weekend at Dragonmeet, which we thoroughly enjoyed. It was great to meet so many enthusiastic people and chat about ...
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13
Parable Games
4 months ago
Shipping Begins for UK, EU and Rest of World!
Hello Pilots!
We have some great news for you - shipping has begun for UK, EU and Rest of World!
Keep an eye out for shipping notifications as parcels are now on the move f...
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3
Parable Ben
4 months ago
ION Heart Book Production Update
Hello Pilots,
We’ve got some fun updates today, covering book production, shipping and community updates.
Print Production
Firstly the ION Heart books are now printed! ...
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Charlie Menzies
6 months ago
Digital Release and Production Updates
Hello Pilots!
We've got some very big news for you today...
Digital Books are Here!
We've been busy polishing the books up ready for release and are happy to announce the...
Greetings space farers! Our work in the mech shop fixing up everything under the hood after our amazing launch is complete and we're excited to announce that the pledge manager is now open. Backers will shortly be receiving an email inviting them to complete their pledges, purchase any add ons and pay for shipping and taxes where needed. Thanks once again for all your support!
We’ll be staggering surveys going out so don’t worry if you don’t hear anything straight away. If you haven’t received an email by next week then please contact support.
We had a delay due to the Sticker Sheets not being with the warehouses in time, and now a second hurdle has hit us.
With fulfilment underway, we've identified there has been an error with the data sent out to the shipping warehouses, which means that sticker packs have been missed off a number of orders - in particular those with the Mech's Toolkit. If you ordered the stickers as addons you will be unaffected by this issue.
We are very sorry about this and have managed to catch a good portion of the US orders and all of the Canadian orders before this mistake impacted them. About half of the USA, all of Europe, and the entire rest of the world have been affected, unfortunately.
Unfortunately, it could be a great cost to us to get these sticker sheets repacked and sent out, and will have a bigger impact on us than we hoped. So we are not automatically sending out the free Stickers, but asking that if you really do want them, reach out to us with the communication method at the end of this Update.
New PDF Adventure!
In response to this and the delays in shipping and the absence of Sticker Sheets, which have been experienced, we are releasing a free PDF where you can take your Mech on a fishing holiday! We hope this will make up for the delays and the missing stickers, and will be going out to all backers. Make sure to check your Backerkit profile for the new PDF!
Canadian Fulfilment
Thank you to our Canadian backers for being so patient, we have some news for you all on shipping! The stock has now been forwarded on from distribution partners in the US to our distribution partner in Canada and should hopefully arrive within a week. From here, orders will start to be processed and sent out, so look out for shipping notifications to start arriving in a couple of weeks.
"But I still want my Stickers?"
If you are missing your stickers and would like them to be sent to you, please send an email to [email protected] from your email used for Backerkit in the following specific format. If this format is not used, we will not be able to process shipping the stickers:
We’ve spent a lot of time tuning our Mechs’ ‘festivity systems’ over the holiday period and have had a nice break full of food (good) and time with inlaws (perhaps less good). We’re now back fully charged, with all systems dedicated to getting projects to our Backers. We’ve got updates on the last bits of shipping for ION Heart as well as information for our two more upcoming Ion Heart crowdfunding campaigns: ION Heart Multiplayer and ION Heart Pin Badges
US Shipment For our US Backers, we’re happy to announce that shipping has begun and is currently ongoing; some backers have started to receive their parcels! Due to the volume of orders and delays from the festive season, this is an ongoing process which we are hoping is complete very soon.
However, due to a production issue with the Sticker Packs, we have a slight delay for US backers whose pledge levels include the Mech Toolkit and Stickers packs as part of their pledges. We estimate that this will be solved in the next week or so and almost all US backers should receive their packages within the next month
Customs Issues - Outline
We know that there have been some issues with international customs throughout this campaign. We're very sorry for that. We are working to resolve the issue for future fulfilmen, but for now to work with what we have.
Customs Issues - How Do I know if it's affected Me?
The main issues affecting people so far are only when their total order is over €150, $150, or NZD1000. If you've received a notification saying "package delivered" and the address was correct and you are 200% certain no delivery was made, that is likely DPD (or their national partner in your territory) is returning the package to us (we don't know why it's marked that way, obviously it causes concern). You may have also received a request for payment from your nations customs agency.
Customs Issues - "What do I do?"
Here's what to do if this issue affects you. Please read all the steps and follow them carefully.
If the Customs fee is under €60/$60/(60 whatever your currency is), and you are 100% sure it is a legitimate request for payment, pay the fee, and proceed to Step Two. If your requested fee is above that then do not pay right away, proceed to Step Two and we will review your case.
Email us at [[email protected]] with the subject line: "Customs Issue: [Your Name on your Backerkit Account], [Your Country]".
Include these important details in your email: Your Correct Shipping Address, Your Full Name, The Name on Your Backerkit Account (of different than your full name), Your Full and Correct Shipping Address, a Contact Number (for you or said address)*, and your PID (EU Residents) / DNI (residents of Spain)*, your PayPal Information (preferred), or your Banking Information. Without all of these bits of information, we will struggle to help you. If time is of the essence, we cannot risk having to email back to ask you for the missing information.
Attach any invoices from customs agencies, as well as your receipts of payment if you have already paid the fees. Without these, we cannot help you.
We will endeavour to refund any legitimate customs payments made to you in a timely manner, with our express apologies for this inconvenience.
Enjoy your game (hopefully)!
*International delivery agencies often use the absences of a contact number (globally), a PID / DNI (Europe) as an excuse for failed deliveries, and will often not allow us to re-submit a delivery request to you or claim back any fees wrongly incurred.
Again, we are sorry that this has happened so close to the winter holidays - that really hasn't helped us (or anyone) resolve shipping problems. We really hope you enjoy your game when it gets to you!
MORE ION HEART COMING SOON! The start of this year is a celebration of ION Heart with our Pins Campaign as well as the ION Heart Multiplayer campaign - make sure to follow these as there may be some welcome surprises along the way...
Campaign -> ION HEART: Pin Badges This is a fun little crowdfunding campaign thats launching in three weeks. Want some metal pins with Ion Heart artwork on them? This is where you can get those. This is part of Backerkit’s Pintopia 2026 Event, where you can get lots of great looking pins from various creatives.
Following hot on the heels of the ION Heart Pin Badge Campaign we have ION Heart Multiplayer. This is a new game system set in the world of ION Heart where groups of players and a GM create stories in the world of the Astral Union. We have lots of fun things planned for this campaign, but more about that soon…
As well as more ION Heart, 2026 is shaping up to be a really exciting year at Parable Games.
SISTERHOOD release - Punch some Demons and stop the apocalypse. Become a gun wielding, cigarette smoking, kickass nun and save our souls in this multiplayer TTRPG Due for release Q2 2026
SHIVER: Corporate release - The latest, and craziest, Shiver expansion sees you take on an intern role at the horrifically dystopian Cornwell Consolidated. Grab your lanyard and discover the literal colleagues from hell. Due for release Q2 2026
The Grim Gazette release - Play the life of a Victorian adventurer from cradle to grave in this haunting 5-part story. Set in a Gothic Victorian world where danger lurks in every shadow. Due for release Q3 2026
AND MORE! We have two exciting new, unannounced, projects coming later this year. The first will make you Shiver with excitement as the veil thins, whilst in the second you will really want to gang up with friends as the cosmos trembles!
As a small company we really appreciate all of your support - whether it is backing our projects, talking about our games on social media, coming to see us at shows, or more importantly just playing our games! The coming year is going to be the BIGGEST year ever for Parable Games so it is amazing to have you all on the journey with us!
Hello! I have a new home and still wish to receive the game. However my address is locked and can't change it. Any idea who I can contact to figure this out ?
Many thanks !
The team have now fully recovered from our weekend at Dragonmeet, which we thoroughly enjoyed. It was great to meet so many enthusiastic people and chat about ION Heart and other games from Parable.
Now, back in the world of crowdfunding we’ve got some updates about ION Heart to share with you today
UK/EU Shipping
Shipping to all UK and EU backers is now complete, and the last packages have been sent out! Some of these items are still being delivered by our couriers, if you've not received your copy in the next 2 weeks, please let us know.
US/Canada Shipping
Ion Heart products shipped to the US have been received at the port and will be transferred to our US fulfilment partners shortly. Postage to US based backers should commence in the next couple of weeks.
For our backers based in Canada, products will soon be transported from the US to our Canadian fulfilment partner. Postage to backers will commence in the next few weeks, estimated two weeks behind US backers.
Rest of World Shipping
Backers based outside of the UK, EU, US and Canada will have their packages shipped at the same time as US backers.
That’s No Moon Generator
One of our stretch goals for the campaign is the ‘That’s No Moon’ generator, which allows your characters to explore stellar colonies, satellites and other Artificial Celestial Bodies (or ACBs) as you explore the Astral Union. We’re happy to say this is now complete and will be arriving in the inboxes of everyone who included a copy of the ION Heart Pilot’s Handbook in their pledge very soon! This will also be released for free on the Parable Games webstore.
Character Sheets
An eagle eyed member of the Parable Games Discord community noticed that the ION Heart Character Sheet PDFs previously weren’t available through our webstore. This has now fixed, and you can find them for free here:
We’re excited to announce that we are taking part in Backerkit’s Pintopia 2026 event! We are crowdfunding the release of ION Heart themed pin badges at the start of next year. You’ll be happy to know that this won’t affect the launch of ION Heart Multiplayer on Backerkit, which is still scheduled for March. You can follow the campaign below for more updates:
