The countdown is on—orders are locking! This is your last call to add any extra goodies before we seal the deal. If you've been eyeing something, now’s the time to make your move.
Good news: we’ve started to add free items and shipping credits to qualifying orders. 🎉 You're all set there.
As for the covers—we’re still waiting on the full shipment, but we have gotten our hands on the cooling pillowcase and… wow. It’s soft, it’s cool, it’s basically the pillowcase equivalent of a deep sigh after a long day. Totally worth the wait.
We’re anticipating just a few more weeks before we can start fulfilling orders. Thank you (seriously, thank you) for sticking with us through the delays. We know it’s been a longer journey than expected, and we’re doing everything we can to make sure the final product is worth it.
After our last update, a few new questions started rolling in — so we’re back with some fresh clarifications, a math correction (oops), and all the info you need to keep your Combo Cube journey smooth and cube-tastic.
🧮 Correction Time: Update #7 Needed a Calculator
Apparently, our math had a little “creative” energy last time. So here's the real deal:
Your pledge gets you a 4-inch or 5-inch Combo Cube (not both — unless you backed at multiple levels, you cube-hungry wizard).
To make this crystal clear, we’ve added a new question to your BackerKit survey asking which size you want. This question appears twice on the survey for those who purchased two pillows. If you didn't buy 2 pillows, select N/A on the second question.
But what if you’ve already filled out your survey or it’s vanished into the email void?
You can absolutely still update it — as long as we haven’t locked your order or started shipping.
Which we have done neither.
So, here’s how to jump back in:
✅ Option 1: Survey Recovery Link Head to BackerKit Survey Recovery Enter the email address you used for Backerkit BackerKit will email you a magic link to your survey
✅ Option 2: Search Your Inbox Look for something like: “Response Needed — Get your reward for [Project Name]” Sent from: [email protected]
✏️ Can you still edit it? Yes — if we haven’t locked the surveys yet… which we haven’t
💸 Add-Ons & Shipping: What Gives?
Q: I added $50 in add-ons, but I still see a shipping charge?!
Totally valid question — and here’s the scoop:
Filling out the survey does not immediately charge your card.
We’ll manually review and adjust orders before any charges go through.
To qualify for free shipping, you need $50 in add-ons alone. Shipping itself doesn’t count toward that $50 threshold. (We know, rude.)
🎁 Where Are My Freebies?
Q: I backed early, so... where are my sweet, sweet bonus items?
Great eye! If you backed us early and qualified for free goodies, we will manually add them to your order.
These will be included as we lock orders and prep for fulfillment. No need to worry — we haven’t forgotten you, you beautiful early bird.
Still have questions? We’ve got you. Send us a message on BackerKit anytime. Thanks for being part of the Pillow Cube family — and for your patience as we navigate the wonderful chaos of cube-making!
First off—we’re really sorry. You backed us, believed in us, and deserved consistent updates… and we didn’t hold up our end. While we’ve been in the thick of fixing production issues, we let communication slip through the cracks. That’s on us, and we genuinely apologize for the silence.
Here’s what’s happening: (And this is going to be a lot of information. We will give a TLDR at the bottom)
We have made some internal changes and have our customer service team managing these updates. Since they are the pulse on our customer base we think it will improve communication and keep these updates much more consistent.
We have finalized the covers that will come with your Combo Cube Ice pillow. We have an internal shell or scrim that will keep the foam clean, protected and the layers held together. Then based on your feedback, we have moved the cooling fibers into the pillow case so that it is actually cool to the touch and will keep you cool while you are sleeping. As soon as we have photos to share, we’ll send them your way—no more radio silence.
The pillow itself is also getting a key update: we’re moving from molded to cut memory foam. Now, we get that some folks might think this is a step backward or an effort to save money but it’s not either of those things. Molded foam does have that sleek, showroom look. But after extensive testing and experience with our deluxe pillows (and more than a few faceplants into prototypes and pillows), we have found that molded foam has some major drawbacks.
First it sleeps hot because the molding process leaves a thin layer around the foam. It’s what makes it looks nice but it also stops air flow.
Second, molded pillows are much less consistent when it comes to the firmness of the foam and so we have seen more returns and lower satisfaction. We want to make sure you know what to expect every time you order a Pillow Cube pillow. We have also seen another big issue with molded pillows and that relates to how they are cured. Molded pillows are mostly made overseas, and because they aren’t cured in temperature-regulated facilities, we have seen wild swings in the firmness of the foam based on what time of year it was made. That has resulted in molded pillows that are either super soft or way too firm. Pillow Cubes depend on that perfect blend of squishy soft but supportive foam. It’s been very difficult to create consistent products.
Finally, by going with cut foam, we can source it here in the US which results in higher consistency, higher quality standards, and better raw ingredients. We are working with a new partner here in the US who is using highly automated manufacturing facilities so that we could still deliver it at an affordable price. It’s been a long process but we love how it has turned out.
Using cut foam is not about downgrading. It’s about upgrading the experience for both side and back sleepers.
Houston we have a problem…
Another huge benefit of sourcing the foam core in the US has to do with all the disruptions caused by Tariffs. As soon as the project closed last October we started working on getting the product sourced from our partner in China. As a backup we started to immediately look for a new manufacturer and found a potential partner in Vietnam. We had issues getting consistent samples and were trying to get them to fine tune the product and make it something that we would feel proud to ship. Then the world of consumer goods took a wild turn as you all know. We won’t go into too many details but although we thought things might change with China we never thought tariffs would be applied so broadly. The last couple months have been insanely challenging for our product and sourcing team to know first what world we are currently living in and second what world we will live in through the rest of the year and beyond. We have tried to keep our options open and develop several different solutions. We are excited about this new direction and know that it will give you an incredible sleeping experience.
We’ve also cooked up something new: A fully customizable pillow system for side sleepers. You choose a 2-inch or 3-inch base with a 3-inch top layer. You also have the option to add 1” risers. This customization allows you to adjust until it feels just right. Think “Goldilocks,” but with better lumbar support. Since we’re already building this for our side-sleeping faithful, we’re rolling that customization into the Combo Cube too. Everything is done and we will be sending out photos of how it will look. It took a lot of work to make this perfect but it means that finally the Combo Cube will be available in 4 inch, 5 inch and 6 inch thicknesses. All Combo Cubes will come with the base and one of the top layers. Additional 1” risers will also be available for purchase.
The hardest part about designing and developing products is to make something that will make the highest percentage of people happy. We have tried to take in everyone’s feedback and make a product that will make as many people happy as possible.
The foam is all ready. We are just waiting for the factory overseas to finish production of the shells and cases and then we will be using air freight to get them here as soon as possible. We know people have been waiting a long time and we are working as hard as we can to get this in your hands as soon as possible.
We can’t thank you enough for your patience—and we’re sorry again for the delay. If you have questions, concerns, or just want to vent a little (fair!), our support team is here and happy to help.
Oh—and yes, the survey is still coming. For real this time.
With appreciation (and a sincere apology), – The Pillow Cube Team
TL;DR – Combo Cube Update
Sorry for the radio silence—we messed up and we’re fixing it. Here’s what you need to know:
Better Communication: Our customer service team is now handling updates for consistency.
Upgraded Design:
Cooling fibers now in the pillowcase for a real cool-to-the-touch feel.
Switched from molded to cut memory foam—it’s more breathable, consistent, and made in the USA (no more weird firmness issues from overseas).
Tariff Troubles: Tariffs on Chinese goods forced us to rethink everything. We found better U.S. partners for foam and had to pivot our global supply chain.
Customizable Combo Cube: You’ll now get a modular system with a 3” top + 2” or 3” base + optional 1” riser(s) = available in 4”, 5”, or 6” thicknesses. It’s like Goldilocks, but for side sleepers.
Status: Foam is ready. Just waiting on the outer shells and cases from overseas. Then we’ll ship them via air freight.
Survey: Really, truly, actually being sent.
Thanks for sticking with us—we’re working hard to deliver the pillow you deserve.
We’ve been hard at work behind the scenes making some final tweaks and strategic decisions—and here’s where things stand.
The Final Form
After carefully reviewing timelines, materials, and manufacturing feasibility, we’ve made a deliberate choice: Every backer will now receive the newest version of Combo Cube—Combo Cubed (3.0)—featuring modular layers for full adjustability.
Modular Stackable system
What does that mean?
Rather than one fixed foam block, your Combo Cubed will come with a base and a topper, allowing you to mix, match, and fine-tune your pillow’s height and firmness. You’ll be able to select from 4”, 5”, or 6” builds depending on what’s most comfortable for you—something we’ve never offered before. In the future, we'll offer different toppers, different risers with different firmnesses, features... it's going to be awesome.
Stacked version
This is a major leap forward. For the first time, you can customize your Cube not only by your sleep position (side, back, stomach), but also by height and density.
We’re calling it the Goldilocks Effect: Not too firm. Not too soft. Just right.
WHAT YOU'RE GETTING: 1x Base + 1x Combo Cube Topper = 1x 5" Combo Cubed
A Shift in Materials (And Why It Matters)
We’ve also made the decision to switch from molded foam to cut foam—and here’s why:
Consistency: Cut foam is poured into large blocks here in the USA, then precision-sliced. That means more predictable firmness, better quality control, and fewer surprises.
Comfort: Molded foam (especially from overseas) varies wildly depending on factors like temperature, humidity, and seasonal changes during production. We’ve had issues in the past with pillows feeling ridiculously firm and then the same product arriving just a few months later and having it be too soft. Same product. Same factories. Same production process yet different seasons. Totally different outcome.
Domestic Quality: By shifting to domestic foam cutting, we’re improving reliability, supporting local manufacturing, and reducing friction in our supply chain... especially with what's going on with Tariffs right now.
So while it might not look quite as polished when naked, cut foam is actually more expensive to produce and offers a better, more reliable feel over time.
The Cooling Component
Now, let’s talk covers.
Originally, we planned to include a quilted cooling shell, but after hitting production roadblocks and supply delays, we made the call to pivot.
That shell was a custom piece developed overseas, and with the shift to Combo Cubed’s new modular design, it no longer fits the model—literally or logistically.
Rather than delay shipping for another 3–4 months just to produce a shell that only works with the old version, we’re upgrading in a smarter way:
You’ll be receiving a free cooling pillowcase instead.
✅ Yes, it’s made with real cooling material.
✅ Yes, it feels amazing.
✅ And yes, it goes directly against your skin—exactly where you want the cooling effect to be.
This cooling case gives you more flexibility, works with all pillow configurations, and helps us get your Combo Cubed to you sooner without compromising the quality of your experience.
So… When Will I Get My Combo Cube?
We’re targeting 4 to 6 weeks from today to begin fulfillment. Here’s what’s happening right now:
We're finalizing timelines with our USA-based sewing partners for the updated shell and case
We’re confirming final financing and coordinating production across components
And we’ve baked in a small buffer to make sure we’re not overpromising
Barring unforeseen hiccups, Combo Cubeds will begin shipping within that 4–6 week window.
What’s Next?
Next week, we’ll send out a survey to collect final details—and provide add-on options to make it your preferred height (4", 5", 6"... heck you could do an 11" like Lebron James). This will help us ensure you're getting exactly what fits you best.
Keep an eye on your inbox. Filling it out quickly helps us stay on schedule.
Why These Changes Are Good News
This is both a pivot AND also an upgrade.
You’re getting:
A more personalized and adjustable Combo Cube
A more reliable and comfortable foam structure
A more functional cooling solution
And ultimately, the very first production run of our 3.0 model—months ahead of the public
We’ll also be using your feedback on this release to refine future versions of Pillow Cubed, and you’ll be first in line for what’s next.
Got Questions?
We’re always here. Shoot us a note at [email protected] and we’ll get back to you quickly.
Thanks again for your belief, your patience, and your trust. Combo Cubed exists because of you—and we’re committed to delivering something that’s not only worth the wait but built to last.
Last week, we asked for your input on how you’d like us to handle shipping, and 274 of you responded.
The results?
62% of you prefer to wait until the pillow covers are ready so that everything ships together. We appreciate your patience and trust—it helps us make the best possible decision for everyone, us included.
Manufacturing Update
We heard back from our factory, and they expect to have lead times finalized by early next week.
The good news?
They’re confident that we’ll start receiving some pillow covers by the end of the month, which means we can begin packaging and shipping orders as soon as they arrive.
What’s Next?
Since the majority of backers are okay with waiting, we’ll hold off on shipping until the pillow covers are ready.
Over the next two weeks, we’ll be finalizing the BackerKit survey and ensuring everything is set up to send those off to you guys for a smooth fulfillment process.
By next week, we aim to send out those surveys to collect shipping addresses and other information, so keep an eye on your inbox.
Once those are completed, we’ll be all set to move forward with shipping as soon as production wraps up.
Any Questions?
If you have any questions or concerns, feel free to reach out to us at [email protected]—we’re here to help.
I feel this goes without saying, but thank you for being a part of this... for your patience and in supporting us with this project. :)
