We're back with another update.

Last week, we asked for your input on how you’d like us to handle shipping, and 274 of you responded.

The results?

62% of you prefer to wait until the pillow covers are ready so that everything ships together. We appreciate your patience and trust—it helps us make the best possible decision for everyone, us included.

We heard back from our factory, and they expect to have lead times finalized by early next week.

The good news?

They’re confident that we’ll start receiving some pillow covers by the end of the month, which means we can begin packaging and shipping orders as soon as they arrive.

Since the majority of backers are okay with waiting, we’ll hold off on shipping until the pillow covers are ready.

Over the next two weeks, we’ll be finalizing the BackerKit survey and ensuring everything is set up to send those off to you guys for a smooth fulfillment process.

By next week, we aim to send out those surveys to collect shipping addresses and other information, so keep an eye on your inbox.

Once those are completed, we’ll be all set to move forward with shipping as soon as production wraps up.

If you have any questions or concerns, feel free to reach out to us at [email protected]—we’re here to help.

I feel this goes without saying, but thank you for being a part of this... for your patience and in supporting us with this project. :)

Stay dreamy,

Backers,

We owe you an update;

Manufacturing has hit some unexpected roadblocks, and we've had to pivot to keep things moving forward.

I'll shoot it to you straight: production of the Combo Cube hit a major snag, and it turned into a fiasco.

Our original manufacturing partner dropped the ball on both the foam production and the pillow covers, forcing us to shift gears and find new partners... for both of them. That meant going back to the drawing board, reworking our supply chain, and figuring out a workaround to ensure we could still deliver Combo Cubes on time... which we figured out.

Here’s the good news: we secured a new manufacturer for the foam, and production is back on track—just in time for our estimated delivery date. We expect the pillows themselves to be manufactured and ready to ship by the end of the month.

However, there’s a wrinkle: the pillow covers may not be ready in time.

We’re currently working on locking down a reliable, USA-based cut-and-sew factory to produce the covers, but we don’t have an exact timeline yet. This means we have a decision to make—one that we want you, our backers, to weigh in on.

Would you prefer:

1. To receive your Combo Cube as soon as the pillows are manufactured and ready to go (which means you might have to wait a little longer for the pillow cover to arrive separately)?

OR

2. To wait until the pillow covers are also ready and have everything shipped together (which could delay fulfillment by a few extra weeks)?

Let us know your preference by filling out this simple form here; 

We’re pushing hard to finalize the new cut-and-sew partner as soon as possible and will keep you updated every step of the way. From here on out, we’ll be sending detailed updates until we've completed fulfillment, so you’re in the loop on our progress.

Backers, thank you for your patience, support, and understanding. If you have any questions or concerns, reach out to us at [email protected]—we’re here to help.

Thanks again for being part of this journey. Combo Cube exists because of you, and we’ll make sure it’s worth the wait.

Cary @ Pillow Cube