Project Update: UPDATE #8: Let's Clear Things Up
We’ve got answers (and a little cleanup to do).
After our last update, a few new questions started rolling in — so we’re back with some fresh clarifications, a math correction (oops), and all the info you need to keep your Combo Cube journey smooth and cube-tastic.
🧮 Correction Time: Update #7 Needed a Calculator
Apparently, our math had a little “creative” energy last time. So here's the real deal:
Your pledge gets you a 4-inch or 5-inch Combo Cube (not both — unless you backed at multiple levels, you cube-hungry wizard).
To make this crystal clear, we’ve added a new question to your BackerKit survey asking which size you want. This question appears twice on the survey for those who purchased two pillows. If you didn't buy 2 pillows, select N/A on the second question.
But what if you’ve already filled out your survey or it’s vanished into the email void?
You can absolutely still update it — as long as we haven’t locked your order or started shipping.
Which we have done neither.
So, here’s how to jump back in:
✅ Option 1: Survey Recovery Link
Head to BackerKit Survey Recovery
Enter the email address you used for Backerkit
BackerKit will email you a magic link to your survey
Head to BackerKit Survey Recovery
Enter the email address you used for Backerkit
BackerKit will email you a magic link to your survey
✅ Option 2: Search Your Inbox
Look for something like:
“Response Needed — Get your reward for [Project Name]”
Sent from: [email protected]
Look for something like:
“Response Needed — Get your reward for [Project Name]”
Sent from: [email protected]
✏️ Can you still edit it?
Yes — if we haven’t locked the surveys yet… which we haven’t
Yes — if we haven’t locked the surveys yet… which we haven’t
💸 Add-Ons & Shipping: What Gives?
Q: I added $50 in add-ons, but I still see a shipping charge?!
Totally valid question — and here’s the scoop:
Filling out the survey does not immediately charge your card.
We’ll manually review and adjust orders before any charges go through.
To qualify for free shipping, you need $50 in add-ons alone.
Shipping itself doesn’t count toward that $50 threshold. (We know, rude.)
Shipping itself doesn’t count toward that $50 threshold. (We know, rude.)
🎁 Where Are My Freebies?
Q: I backed early, so... where are my sweet, sweet bonus items?
Great eye! If you backed us early and qualified for free goodies, we will manually add them to your order.
These will be included as we lock orders and prep for fulfillment. No need to worry — we haven’t forgotten you, you beautiful early bird.
Still have questions? We’ve got you. Send us a message on BackerKit anytime.
Thanks for being part of the Pillow Cube family — and for your patience as we navigate the wonderful chaos of cube-making!
Thanks for being part of the Pillow Cube family — and for your patience as we navigate the wonderful chaos of cube-making!
— Team Pillow Cube 💛🧊
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