US & Canada

Our shipping container that holds all the US + Canadian items got rolled back twice. Long story short, there are fewer ships coming from China to the US, likely due to all the tariffs and regulations and trade wars and political stuff. This means that anyone who wants their things brought over have to fight over limited space, and it means many containers get bumped to a different ship as space fills up. But we finally left China September 11th, with an ETA of September 30th. Knowing what I now know about the tarot container that arrived to the US and how it's taking time to get places, I am estimating...

US backers in the west could expect their packages between October 18th-30th. US backers in central + southern areas could expect packages between October 25th-November 10th. US backers in the Eastern US could expect packages between October 25th-November 20th.

Canadian backers can expect their oracle dice items anytime from October 25th-November 25th, I'd imagine.

Container arrives on the west coast, the west coast warehouse gets packages, and forwards the pallets of other packages to Texas and to New Jersey, where packages then go out from those areas.

International Backers

Information to me has not been crystal clear in the past for international orders, but now I have been told explicitly that your orders to the Rest of World items are heading out through our forwarder in the next week. This means all RoW oracle dice packages are being handed to the (new, better) shipping agent in the next couple weeks.

Our new shipping agent is great, you'll get tracking emails when labels are made, not when they are scanned at you country. So you should ideally have those in the next two weeks as well.

I am estimating Rest of World packages to arrive anytime late-October to end of November.
Please understand this is an estimate, and will vary depending on your distance from China and the methods used to get the items to you.

FAQ

Will I Get Tracking?
- Yes. It will automatically be sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time. For international folks, you should receive this much sooner than when it arrives in your home country, as we've changed shipping agents.
I've moved or will move! Now what?
- Email New Titan or me, emails below. Give us your new address in the email, and let us know which project you backed + tell us if you're emailing from a different email than the one you used to back with, if you can. Helps us make sure you're you.
  Depending on where your package is in the journey, we may be able to update the address for you. Otherwise, set up package forwarding if you can.
- [email protected] | [email protected]
My order is marked as having Shipped already. What gives?
- Our shipping partner does not have access to your Backerkit information directly. I mark you as Fulfilled (which you see as Shipped on the backer side) when your order was handed to the fulfillment center. That's all it means.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
- Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link:
- https://the-goblin-s-oracle-dice.backerkit.com/
I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
- Not long at all. We are sending most of the extra printed dice sets/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline.
My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
- Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
- Me or Backerkit support. You can reach me at [email protected].
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
- New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
- I am officially setting this first timer to start October 10th.
- Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes (November 9th) and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
- Similarly, everyone who did have their orders shipped will have 45 days from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.

Lastly, The Goblin's Tarot will continue through. September 24th it will finally launch, after more than a year of the art all being ready to go. This is the last original deck I have planned to publish for some time. It is a standard, 78-card deck-- the only of its kind to be published by Publishing Goblin so far!

Additionally, I do want to note that the entire project is basically ready to print now. This means I will place the manufacturing order while the project is still live, and with luck, this should be the fastest turnaround I've ever done on a tarot project from funding to being at your door. The wait should be less than 4 months!

So if you want to cap off your Publishing Goblin divination collection, either already acquired or heading your way now, considering joining us on the lead up to the launch. I've been doing Youtube Livestreams showing off the deck and offering readings!

I was holding it until the current tarots were shipped, and when I picked September 24th, we'd expected the HHW + Misery Tarots to be shipped before September even began. Now, I'm accepting that the tarots will be arriving just before or after it launches, and the oracle dice will be shipping out to people while it's live.

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