Publishing Goblin
15+ projects backed in 2024
15+ projects backed in 2025
CREATOR
14 days ago
Project Update: Update on the Ongoing Shipping Delay
Well, this is the last kind of update I want to make. And it's why I haven't made it until today.
May 13th, I said in a couple days, I'd have shipping added and then we would charge it.
Then May 23rd I said the fulfillment company asked for 2 more days, so we would be adding shipping charges shortly. I put out an update to that effect.
June 1st, they reached out telling me they needed answers on a couple items on the spreadsheet they were confused by. I answered within 4 hours. They replied 40 minutes later to confirm that they understood.
June 9th, I asked what's going on. It's been another week. I thought we'd have this in hand 2 weeks ago.
June 15th, I asked what's going on. We're 3 weeks late and this is not exactly making me look great to my backers right now.
June 16th, I got a reply on a different email from them. I asked if we had information on the main thing I'm worried about. I was replied to 3 minutes later and told "Yes, I am writing replies to other emails. Should send out shortly."
I thought shortly meant the same day. Yesterday I emailed to say as much.
I've still not had a reply, nor have I been given any information on the delay, what a real timetable looks like, or when to expect information.
I don't like making updates if I don't have information, but it looks like we're already a month+ past when I said we would have shipping charges on orders. So I owe you at least an "I don't know" update, which is the kind of update I avoid sending out.
May 13th, I said in a couple days, I'd have shipping added and then we would charge it.
Then May 23rd I said the fulfillment company asked for 2 more days, so we would be adding shipping charges shortly. I put out an update to that effect.
June 1st, they reached out telling me they needed answers on a couple items on the spreadsheet they were confused by. I answered within 4 hours. They replied 40 minutes later to confirm that they understood.
June 9th, I asked what's going on. It's been another week. I thought we'd have this in hand 2 weeks ago.
June 15th, I asked what's going on. We're 3 weeks late and this is not exactly making me look great to my backers right now.
June 16th, I got a reply on a different email from them. I asked if we had information on the main thing I'm worried about. I was replied to 3 minutes later and told "Yes, I am writing replies to other emails. Should send out shortly."
I thought shortly meant the same day. Yesterday I emailed to say as much.
I've still not had a reply, nor have I been given any information on the delay, what a real timetable looks like, or when to expect information.
I don't like making updates if I don't have information, but it looks like we're already a month+ past when I said we would have shipping charges on orders. So I owe you at least an "I don't know" update, which is the kind of update I avoid sending out.
I Always Update...
Like always, I promise the second I hear anything, I will share news. Apologies-- I've never had this issue with this company before. They have been very good for many projects. Sometimes things get delayed, but they still let me know what's happening.
The company has all of the items for the Misery Tarot, Hot Housewives Tarot, and the Oracle Dice campaigns.
So everything is in limbo.
If you need to update your address-- email me at PublishingGoblin (at) gmail (dot) com.
If you don't know what your address is on the project, check in your backerkit survey first before emailing.
Fingers crossed we get moving soon,
7DA
your pub gob
The company has all of the items for the Misery Tarot, Hot Housewives Tarot, and the Oracle Dice campaigns.
So everything is in limbo.
If you need to update your address-- email me at PublishingGoblin (at) gmail (dot) com.
If you don't know what your address is on the project, check in your backerkit survey first before emailing.
Fingers crossed we get moving soon,
7DA
your pub gob
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