Hey! We had an issue with the survey we're working with Backerkit to resolve now - this only affects you if you were a DIGITAL ONLY backer but qualified for an incentive, such as Early Bird.

1 - The physical incentives (Early Bird & Returning Backer) were added to ALL ORDERS, causing shipping to charge. Physical incentives should have only been applied to Physical orders.

2 - If you did not provide a shipping address, you got filed into the "REST OF WORLD" region, causing that shipping charge to be VERY high.

If you did not see the physical item in your cart when approving your order, this would have surprised you, and I apologize! We are working to resolve this now!!! This was our first time using the Backerkit platform, so we were not aware of the need to fix this. We usually add the incentives manually.

So, again, just to reassure you that we are on top of resolving this issue.