We're sorry for the recent lack of communication. We apologize for not keeping you updated!

We've been also anxious about this, feeling overwhelmed -which made us withdraw a bit socially. We do not mean to shift blame, but rather to offer insight into the situation.

We're also going through a tough time for a very long period now, and we're already working hard to handle everything the best we can both for this campaign and for other aspects of our work.

Many of the questions we've received, revolve around what happens if certain items, especially the pocket plushies, are not unlocked by the end of the campaign. 

In the past, we've eventually covered these costs ourselves when something wasn't unlocked, out of our own pocket. But unfortunately, we can't do that this time. Those who follow us, know well that we've faced significant health issues and related-expenses in our family this year -including ourselves. We are truly sorry that we won't be able to produce the other (still locked) items. We were excited about them, as we really wanted to make them (and our previous proposal with the poll is a proof of that).

>Therefore, everyone is always encouraged to keep an eye on the campaign while it's live and adjust your pledge accordingly before it ends (reminder e-mails are also sent before the very end of the campaign for this as well). The great thing about crowdfunding campaigns like this one, is that you can easily adjust your pledged amount (increase, decrease, or even cancel) until the end. We thought it might be helpful to mention this again, as many have asked about it.

Otherwise, the full amount will be automatically charged, and can be used it in the survey to get the unlocked items (choosing duplicates), for any extra post-campaign add-ons available (sometimes we include items from our past campaigns/shop), or for covering shipping costs!
As stated earlier, please note that refunds are not possible once the campaign has concluded and payments have been processed. This is because all funds are allocated towards fees, taxes, and production expenses. We do not have the ability to charge a different amount than what was originally pledged by the backer. The decision to change the pledged amount rests solely with the backer.

This also applies to those who took advantage of the early bird discounts: as mentioned before, if you cancel your pledge or switch tiers after the early bird period has ended, unfortunately, you will lose your reserved spot and the associated benefits. We regret any inconvenience this may cause. We're sorry... Regrettably, this is a measure that we are unable to change in any way.

>If you want to keep the early bird benefits, you can stay in the selected tier and change the pledge level later in the survey -using the remaining extra charged amount for shipping costs or other purposes (because you will still be charged in full). 

Now, hoping we've addressed all your questions and everything is crystal clear, we are excited to share with you the Marigold sample (the first character to come to life as a sample among the others). We are currently collaborating with our manufacturer to make the needed adjustments and on the other samples. There are still a few minor changes to add, but it looks promising!