We’re currently dealing with a technical issue affecting all our fulfillment processes, including Bin Buddies.
As part of the relabeling process (following the new Tariffs requirements), we’ve run into an unexpected block that’s temporarily preventing us from moving forward with address handling and label creation for the rewards that were already packed.

We’re based in Italy, and we’ve always relied on a system where we export your Backerkit orders directly into Shopify, cause this is the only way for us to generate shipping labels and process international parcels through our shipping platform.

However, Shopify has just rolled out a major change in January 2026:
they completely removed the legacy app system that Backerkit (and other platforms like Zapier or Printful) used to connect directly to Shopify.
This means that the connection between Backerkit and Shopify is temporarily broken — and without it, we can’t generate shipping labels or send rewards, even if they're ready to go.
We’re working directly with Backerkit to fix it and will resume fulfillment as soon as it’s resolved.

Over the past weeks, we’ve been actively working to understand and resolve the problem, and we were hoping to have it fixed sooner. Unfortunately, it’s taken longer than expected, and Backerkit is still actively working on it on their end too.

We also want to acknowledge how exhausting this has been — for many of you, and for us as well.
We know it can feel overwhelming to read about yet another delay or unexpected issue, especially after such a long wait.
Unfortunately, the beginning of each year often brings major system and policy changes across platforms, and they’re rarely smooth or creator-friendly. For us, this is even more challenging because we’re based in Italy and don’t have the same range of alternative tools, platforms, or fulfillment options that US-based creators often have access to.
Despite all of this, our commitment to this project hasn’t changed. We’re still here, still working through every obstacle we can, even if progress and our communication have been slower and more complicated than anyone hoped — including us.

A quick note on communication: we do read all comments, emails, and messages, but we may not always be able to reply to each one individually.
Many questions overlap, and in some cases we’re still actively figuring things out. When we’re deeply focused on resolving ongoing issues and coordinating solutions, it also becomes harder to keep up with frequent replies and updates.
For this reason, responses may be selective, but this is never meant to ignore or dismiss anyone. And we also prefer to wait until we have clear and accurate information to share rather than replying prematurely/quickly.
We truly appreciate your patience and understanding.


Thank you again for sticking with us through such a long and complicated journey.
We know this hasn’t been the experience anyone hoped for, and we don’t take your patience for granted.
We’re continuing to push forward step by step, and as soon as we have clear confirmation or concrete progress to share, we’ll update you right away.
Bin Buddies still matters deeply to us, and we remain fully committed to seeing this project through to completion.