Thank you for your question Iryna! Your rewards will be dispatched soon within this month, we extremely appreciate your patience during all this wait! Some orders in the Pledge Manager (including yours) haven't been even locked neither charged so far since they had a last update 4 months ago and the system didn't push them into the shipping platform yet to generate the packing labels. But we're promptly working on that and you'll receive your package soon! Thank you so much again and wish you a lovely day in the meantime~
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I still haven't received my stuff. What's the situation?
Thank you for your question Iryna! Your rewards will be dispatched soon within this month, we extremely appreciate your patience during all this wait! Some orders in the Pledge Manager (including yours) haven't been even locked neither charged so far since they had a last update 4 months ago and the system didn't push them into the shipping platform yet to generate the packing labels. But we're promptly working on that and you'll receive your package soon! Thank you so much again and wish you a lovely day in the meantime~