I'm so sorry to hear there have been terrible events happening behind the scenes! I hope you're both doing ok. It's understandable that extra challenges ate up time for dispatching packages & answering messages. Hope whatever is going on eases up and that you can carve out some time to relax & rest.
My package just arrived, and everything looks even more adorable in person! Thank you so much for packaging them with such love & care, and thank you for being so dedicated to your designs. I know you really take your time making sure everything turns out just as you were imagining it, and these came out beautifully! The designs are so precious and it was extra fun seeing which mystery bunny pots I got! :D
My package didn't have the regular white delibunnies pin for 5+ pin pledges, so I just wanted to double check if there was a change around what qualifies for that pin. If it was supposed to be in there, please feel free to wait and add it to my santa bun or spooky cow costumes package if that would save any hassle. Thank you!
We're truly grateful for your understanding and empathy during this challenging time. Your words of support mean a lot to us, and we want to express our heartfelt appreciation for your patience and kindness. It has been a difficult period, and we're deeply touched by your compassion and well wishes.
When unexpected challenges arise behind the scenes, it can be overwhelming to balance personal circumstances with professional responsibilities. We tried doing our best. And your understanding of the situation as well as your encouragement, truly lift our spirits.
Despite our difficulties, we always try to focus on backers satisfaction and experience with our goodies. It brings us great joy to know that your package arrived safely and that you are pleased with everything you received! 🥹💕 Your appreciation for our dedication in the whole packaging and design process is heartwarming!
Regarding the freebie pin for the 5+ pins pledge, it seems there was a communication mix-up on our end:
In the surveys, we don't have a direct way to know who pledged for 5 or more pins because of the different prices between the mystery pins and the regular ones. If we had filtered based only on the amount pledged, even backers with fewer than 5 pins would have been eligible -due to the lower price of the mystery pins. So, to correctly identify those who actually pledged for 5 or more pins, we had to use the "5 enamel pins" or higher pledge levels as a reference. This way, we could automatically, fairly and accurately separate out all backers who were truly eligible.
As a result, backers who chose a different pledge level(s) (even if adding more pins later during the campaign) did not result eligible to receive the white Delibun freebie pin, unfortunately. The final counts for production only automatically considered backers inside the 5 enamel pins (or higher) pledge levels.
We now understand that we should have made this more clear and explicit on the main campaign page as well, instead of specifying it only in each corresponding pledge level — we feel really sorry about this oversight and we sincerely apologize! 🥺
Please know that your kind words and understanding make a significant difference during this time. Thank you once again for your support and for brightening our day with your comment 🌷
It is my absolute pleasure to support your work, and I am so happy to hear that these comments can help lift your spirits a little. It can be so hard to juggle a taxing professional workload and personal challenges, and you're doing the best you can. I hope it gets easier from here; please know we're here to support and wish you well!
Thank you very much for this clarification, too. I totally understand why this needed to be tier-specific after hearing how Backerkit handles the back-end. Appreciate you letting me know so quickly! :)
Previously backed this creator's crowdfunding project
This user contributed to this community!
I'm so sorry to hear there have been terrible events happening behind the scenes! I hope you're both doing ok. It's understandable that extra challenges ate up time for dispatching packages & answering messages. Hope whatever is going on eases up and that you can carve out some time to relax & rest. My package just arrived, and everything looks even more adorable in person! Thank you so much for packaging them with such love & care, and thank you for being so dedicated to your designs. I know you really take your time making sure everything turns out just as you were imagining it, and these came out beautifully! The designs are so precious and it was extra fun seeing which mystery bunny pots I got! :D My package didn't have the regular white delibunnies pin for 5+ pin pledges, so I just wanted to double check if there was a change around what qualifies for that pin. If it was supposed to be in there, please feel free to wait and add it to my santa bun or spooky cow costumes package if that would save any hassle. Thank you!
We're truly grateful for your understanding and empathy during this challenging time. Your words of support mean a lot to us, and we want to express our heartfelt appreciation for your patience and kindness. It has been a difficult period, and we're deeply touched by your compassion and well wishes. When unexpected challenges arise behind the scenes, it can be overwhelming to balance personal circumstances with professional responsibilities. We tried doing our best. And your understanding of the situation as well as your encouragement, truly lift our spirits. Despite our difficulties, we always try to focus on backers satisfaction and experience with our goodies. It brings us great joy to know that your package arrived safely and that you are pleased with everything you received! 🥹💕 Your appreciation for our dedication in the whole packaging and design process is heartwarming! Regarding the freebie pin for the 5+ pins pledge, it seems there was a communication mix-up on our end: In the surveys, we don't have a direct way to know who pledged for 5 or more pins because of the different prices between the mystery pins and the regular ones. If we had filtered based only on the amount pledged, even backers with fewer than 5 pins would have been eligible -due to the lower price of the mystery pins. So, to correctly identify those who actually pledged for 5 or more pins, we had to use the "5 enamel pins" or higher pledge levels as a reference. This way, we could automatically, fairly and accurately separate out all backers who were truly eligible. As a result, backers who chose a different pledge level(s) (even if adding more pins later during the campaign) did not result eligible to receive the white Delibun freebie pin, unfortunately. The final counts for production only automatically considered backers inside the 5 enamel pins (or higher) pledge levels. We now understand that we should have made this more clear and explicit on the main campaign page as well, instead of specifying it only in each corresponding pledge level — we feel really sorry about this oversight and we sincerely apologize! 🥺 Please know that your kind words and understanding make a significant difference during this time. Thank you once again for your support and for brightening our day with your comment 🌷
Previously backed this creator's crowdfunding project
This user contributed to this community!
It is my absolute pleasure to support your work, and I am so happy to hear that these comments can help lift your spirits a little. It can be so hard to juggle a taxing professional workload and personal challenges, and you're doing the best you can. I hope it gets easier from here; please know we're here to support and wish you well! Thank you very much for this clarification, too. I totally understand why this needed to be tier-specific after hearing how Backerkit handles the back-end. Appreciate you letting me know so quickly! :)