We are happy that the package arrived safe and sound for you too!
Regarding the white Delibun freebie pin, it seems there was a communication error on our end. 😥 To correctly identify those who pledged for 5 or more pins, we had to use the 5 enamel pins *pledge level* inside the surveys/pledge manager. Those who chose a different tier (or 4 "regular" pins+ 1 mystery as in your case) did not result eligible to receive the freebie pin, unfortunately — even if adding more regular pins later during the campaign. The final counts for production automatically considered only those associated with the 5 enamel pins (or higher) tiers.
As we already said, we now realize that we should have made this more clear on the main campaign page itself, and not only in each corresponding pledge level... We are truly sorry about this oversight and we sincerely apologize! 😔💕
We are happy that the package arrived safe and sound for you too! Regarding the white Delibun freebie pin, it seems there was a communication error on our end. 😥 To correctly identify those who pledged for 5 or more pins, we had to use the 5 enamel pins *pledge level* inside the surveys/pledge manager. Those who chose a different tier (or 4 "regular" pins+ 1 mystery as in your case) did not result eligible to receive the freebie pin, unfortunately — even if adding more regular pins later during the campaign. The final counts for production automatically considered only those associated with the 5 enamel pins (or higher) tiers. As we already said, we now realize that we should have made this more clear on the main campaign page itself, and not only in each corresponding pledge level... We are truly sorry about this oversight and we sincerely apologize! 😔💕