Frequently Asked Questions
Find answers to your questions
Project FAQ
The Don Bucho plushie is about 6 inches tall, has embroidered details and a cute yellow hat with a black ribbon.
We already have a batch of fresh Don Bucho plushies ready to roll! So if you back this project fast enough, you'll likely get your plushie as soon as the Campaign ends! Yay! In case we get waaay more backers than what we currently have in stock- • We will be notifying everyone with an update • and supply an estimated timeline for the re-stock.
If you back BOTH the "Don Bucho plush" aaaaand the "Spindle the Starkeeper Dragon Plush" projects- you'll get TWO limited FREE pins from each project creator! Check out the Pintopia Story section for more info!
You can cancel your pledge at any time while the project is live. BackerKit only charges credit cards once the project has ended and the goal has been reached. However, if for any reason you need a refund after your card has been charged, let us know with an email at [email protected] We'll do the best we can to accommodate your needs, but if a refund is in order, you will receive a full refund, minus any fees that have been charged during pledge processing.
If you have any questions, you can send us an email at [email protected]
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.