Frequently Asked Questions
Find answers to your questions
Project FAQ
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
We will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge and collect shipping fees and taxes if applicable. The survey will be sent to the email address we have on file with your pledge. Any additional payment will be charged when you complete your survey and confirm your order.
If you're interested in doing a group pledge, please email us at [email protected] for more information.
Yes, our Retail Terms include brick-and-mortar locations and web stores! You can see our full Retail Terms here:
No all shipping and applicable VAT/Taxes will be charged later in the Pledge Manager.
It's easy to cancel your pledge while the project is still live. Canceling your pledge before the project ends means you will not be charged at the close of the project. Due to the nature of crowdfunding, it's very difficult for us to offer returns on pledges after the project closes. We are a small company of less than 5 people and our games can only be made through the support of backers. If enough people withdrew their pledges the project would stop moving forward. However, we understand that life happens. If you have a circumstance where you absolutely need a refund, please reach out to us at [email protected] so we can assist you.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bosnia, Iceland, Monaco, Norway, San Marino, Serbia, Switzerland, Turkey, Andorra, and Gibraltar. *Please note that if your country is in the EU but not listed here it will be considered EU Other for shipping. *We cannot ship to Ukraine at this time.
India, Japan, Malaysia, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand, Vietnam.
There are multiple ways to get this fancy little pin! 1. Get it for free by being a backer who subscribed to our The Birds Series pre-launch on BackerKit. 2. Get it for free by pledging for any pledge level during the first 48 hours of the BackerKit Campaign Launch. 3. Buying it for $10 in the pledge manager after the campaign closes. *Please note that the purchase of a physical product is required to receive the free The Birds Series Exclusive Pin.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.