Community

TL;DR: The Tower has toppled, over to you. Details below for how to contact RRD, join the community or follow up on post-campaign pledges/issues.

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That’s it. The project portion of this is all done, the game is out in the world and we’re very happy to see people playing it. It’s in your hands now: Voidheart Symphony is yours to do with as you will. Obviously we hope that means playing it, telling people about it, and then maybe playing it more, with even more people, but even if it just sits on your shelves, we’re happy if you’re happy. And we hope it makes you and your gaming groups very happy - and we’d love to hear about your experiences. 

Everyone here in the RRD swamp is pleased. And relieved. And a bit tired. We’re going to bask in the glow of the holographic foil logo for a bit and admire our handiwork. Well, most of us - Customer Service Jim and Logistics Alex remain on call to deal with any issues, and Mina’s already moved on to writing a whole new game. Speaking of which, if you haven’t seen our Children of Time announcement, have a peek.

All Backers who have filled in their surveys and paid for their shipping should have their packages already. If you haven’t received your delivery please contact us and we can work out what has occurred ([email protected]).

If you’ve already had a chance to check out your delivery (perhaps even read through and share with your tables) why not head over to our website pre-orders page and leave a product review that might encourage more people to try the game? Or join our Discord server and chat to other backers about it? 

If you social your media, you can always tag us on Instagram, Bluesky or Facebook to let us know what you’re doing with your games, we’re @rowanrookanddecard most places. Or you can still comment here on the project - we always monitor our old projects.

We’ve also made all the previously shared digital rewards from the campaign available on our website, as well as in your BackerKit. If you want to add these resources to your RRD webstore downloads you can send your Backer ID number and your RRD webstore account email to Jim in the Customer Service mines ([email protected]) and he’ll sort out linking those across for you. 

Our fulfilment project has now ended. In a few days we will go through and collect any Backers who have finalised their surveys, have orders and addresses locked or had Card payments declined since we processed our main fulfilment in each region. We call this our stragglers sift, and it’s our opportunity to pick up any things that may have slipped through the cracks, as well as giving the small number of backers that we haven’t heard from since the campaign ended one last gentle poke [*poke*] 
Anyone picked up in this process will be fulfilled before the 3rd April 2026.

 

From 3rd April 2026, the BackerKit project will be closed. This means that you are no longer able to fill out surveys or amend orders without contacting RRD directly. 

If you find yourself in this situation please email us ([email protected]) and let us know your Backer email or number.

Once the campaign has closed we cannot guarantee the availability of all the items that may have been attached to your original Pledge. Some items are made uniquely for the crowdfunder, and are often in limited supply to begin with. Post-campaign stocks are time-limited and we’re unable to hold stores of items ‘just in case’; from a core book to a unique pin, it will go out of stock in time. We will always try to fulfil as much of your original pledge as possible.

xoxo

– Everyone at RR&D

TL;DR:

About 70% of US and Canada Backers still to fulfil. Otherwise, all Backers should have their packages.

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What a busy month since the last update. Books & packages have been flying around the world making their way to your addresses, and as I write this update the end of the fulfilment period is looming on the glowing horizon.

Most locations should already have your packages, except for around 3/4s of the Backers in the American continents. These are in process and will arrive very soon.

Here’s the current timeline:

Address locking went smoothly, and fulfilment has already begun. Our warehouse partners ended up having both Royal Blood and Voidheart Symphony to fulfil at the same time, and they had a few staff out of action attending the GAMA convention, so Voidheart orders progressed incrementally until this week.

As I write approximately 30% of the orders have been sent out already and the rest are in process. We’re confident that all the parcels will have left the warehouse by Wednesday 18th March, including all of the Canadian parcels.

If you’ve already had a chance to check out your delivery (perhaps even read through and share with your tables) why not head over to our website pre-orders page and leave a product review for other people, or join our Discord server and chat about it? 

We’ve also made all the previously shared digital rewards from the campaign available there, as well as in your BackerKit. If you want to add these resources to your RRD webstore downloads you can send your Backer ID number and your RRD website email address to Jim in the Customer Service mines ([email protected]) and he’ll sort out linking those across for you.

Due to our shipping timelines on the 2 projects, and different processes between the 2 projects, there are 2 EU backers who should have received split shipments of Voidheart Items and Royal Blood items. The first of these packages left this week, with the final Royal Blood items scheduled to be sent out next week

Otherwise, everyone else should have received their add-ons with Voidheart bundles

All Backers should have their packages already. If you haven’t received your order and you aren’t in America or Canada please contact us and we can work out what has occurred ([email protected]).

If you’ve already had a chance to check out your delivery (perhaps even read through and share with your tables) why not head over to our website pre-orders page and leave a product review for other people, or join our Discord server and chat about it? 

We’ve also made all the previously shared digital rewards from the campaign available there, as well as in your BackerKit. If you want to add these resources to your RRD webstore downloads you can send your Backer ID number and your RRD website email address to Jim in the Customer Service mines ([email protected]) and he’ll sort out linking those across for you.

As we move forwards and fulfilment ends we will go through and pick up any Backers who finalised Surveys after orders and addresses locked or had Card payments declined. We will progress and fulfil these orders at the end of each week until 31st March 2026. 

After 31st March 2026, we will close the BackerKit project. This means that Backers are no longer able to fill out Surveys or amend orders without contacting RRD directly. If you find yourself in this situation please email us ([email protected] ) 

Once the campaign has closed we cannot guarantee the availability of all the items that may have been attached to your original Pledge. Items that are made uniquely for the crowdfunder are often in limited supply and post-campaign stocks are time-limited, even the Core Books may go out of stock after a year or more. We will always try to fulfil as much of your original pledge as possible.

Thanks enormously for all your support, folks - we couldn’t do this without you. We’d love to see pictures of your parcels as they start to arrive - you can tag us on Instagram, Bluesky or Facebook, or pop links in the comments here. 

As ever, there’s always a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right, so get in touch by emailing [email protected] if anything goes wrong with your parcel. 

xoxo

– Alex, and everyone at RR&D

TL;DR: if you’re in the UK, Europe, Africa or the Middle East, your packages are beginning fulfillment. 

if you’re in the Australia, New Zealand or India/Pacific region, your addresses are locking down this week. You should already have an email from BackerKit.

Everyone else: books are landing in port.

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It’s only been a week, but there’s plenty to say!

Freight deliveries for the USA and Australian warehouses were/are (world is big, time is… complex) due into respective ports today, and will then move onwards to warehouses by road & rail.

Expectations remain that they will both arrive at their respective destinations by the end of the next working week 13th of February, if not sooner.

Here’s the current timeline:

Addresses have been locked (thank you) and lists have gone to our UK warehouse. As of today 50% of UK Backers have been picked & packed & parcels sent to couriers, and we’ve seen some evidence that they’ve started to arrive.

EU Backer lists are sitting with the warehouse team and work will begin on those once UK fulfillment ends. We have added an extra step to this process to double check that packages travelling into the EU have the correct duties and taxes pre-paid.

It will take about another 2 weeks to fulfil all these orders, and the last orders to these territories should ship before the end of Feb. 

You’ll get a tracking code by email, and we will also update your order in Backerkit so you know when it’s shipped. We’ll also update you again when fulfilment is done. 

USA freight is due to port in Charleston today (5th Feb). We are awaiting confirmation that the ship has docked and customs processes have been cleared prior to onward movement. 

After a few months of back and forth with both UK and USA warehouse teams we’ve decided that fulfilling Canadian Backers out of the USA remains the most reliable and cost effective approach.

We will continue to wait until we know that books are in the warehouse before we lock addresses and get your fulfilment started. 

As of today, we are predicting Address Locking will begin next Friday (13th Feb) with fulfilment starting the following Monday for USA & Canadian Backers 

Australian air freight was delayed by the brief closure of air space over Iran, which annoyed our freight partners quite a lot and they apologised profusely (which is generous, given they aren’t in charge of air routes, Iran or anything to do with that set of processes). Anyway, it was due to land at the airport today (5th Feb) whence it will head to the warehouse. 

The warehouse team is ready and prepped for fulfilment on this one as soon as it shuffles into the warehouse bays. In preparation for this we have already sent the Lock Addresses email from BackerKit. Our partners at Aetherworks always do their own address check before packages go out; that’s expected early next week, and then parcels will be sent out. 

For those who have also purchased add-ons of Royal Blood alongside your Voidheart order. 
These remain in transit across the USA to the warehouse. These are also due next week, and I remain confident that we’ll be able to fulfil these in a single shipment.

Asia-Pacific orders will be ready to go out alongside your main Voidheart order. 

Due to our shipping timelines on the 2 projects, and different processes between the 2 projects, there are 2 EU backers who will receive split shipments of Voidheart Items and Royal Blood items. We will reach out directly to those 2 Backers affected to confirm the details and timeline for parcels. 

Otherwise, no-one else needs to worry.

Thanks enormously for all your support, folks - we couldn’t do this without you. We’d love to see pictures of your parcels as they start to arrive - you can tag us on Instagram, Bluesky or Facebook, or pop links in the comments here. 

As ever, there’s always a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right, so get in touch by emailing [email protected] if anything goes wrong with your parcel. 

xoxo

– Alex, and everyone at RR&D

TL;DR: if you’re in the UK, Europe, Africa or the Middle East, your addresses are locking down this week. You will have an email from BackerKit after this.

Everyone else: books are in transit.

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Freight deliveries for the USA and Australian warehouses left the UK mainland last week and are already en route. 

Expectations remain that they will both arrive at their respective destinations between the 1st & 7th of February.

For those who have also purchased add-ons of Royal Blood alongside your Voidheart order. These remain in transit from China directly to our fulfilment locations, but Australia and USA warehouse either have them, or are doing border control processing as I type. We’re increasingly confident that we’ll have stock in the USA & Aus ready to go out alongside your main Voidheart order. 

Once things start moving in earnest, we’ll know if there are any UK or EU backers who may have to wait a few more days or receive a split shipment. We will confirm this in the next update.

Here’s the timeline:

We’re almost ready to send our warehouse team fulfilment data. The last hurdle is getting all of your addresses locked in BackerKit. That email will be coming to you after this update.

Once that’s done, items start flying out the doors at the end of the week.

It will take a few weeks to fill all these orders. You’ll get a tracking code and we will also update your order in BackerKit so you know when it’s shipped. We’ll also update you again when fulfilment is done. The last orders to these territories should ship before the end of Feb.

Ship to America is on the water, making landfall around the Carolinas around the 9th February, thence to hit road and rail to the main warehouse. Once we know we’ve cleared USA border controls and the roads to Tennessee aren’t looking like a scene from Ice Road Truckers, we’ll lock addresses and get your fulfilment started. More soon.

Delivery left the UK last week, and the air team are dealing with all things logistics & imports. We’re waiting on an update after this week’s Australian extra day of holiday (how sophisticated!), but should be clearing in the warehouse this week.

Once we know we’ve cleared Australian border controls and it’s all been inspected for brown marmorated stink bugs (absence, not presence), we’ll lock addresses and get your fulfilment started. More soon.

Thanks enormously for all your support, folks - we couldn’t do this without you. We’d love to see pictures of your parcels as they start to arrive - you can tag us on Instagram, Bluesky or Facebook, or pop links in the comments here. 

As ever, there’s always a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right, so get in touch by emailing [email protected] if anything goes wrong with your parcel. 

We’ll write again once we’re ready to lock other addresses - hopefully in a week or two.

xoxo

– Alex, and everyone at RR&D