Updates

TL;DR: Sign OFF. Details below for how to contact RRD, join the community or follow up on post-campaign pledges/issues.

Hey gang, I’m happy to announce that we’ve reached ‘fulfilment complete’ status on Ways and Means! It’s taken longer than expected, especially with the logistical woes that Alex has wrestled with these last few months, but we’ve finally beat the beast of international shipping into submission and forced it to do our bidding. Thanks again to everyone who was on the receiving end of these issues, for your patience and communication. I hope that the books in your hands are well worth the wait! 

Most importantly: everyone who has filled in their BackerKit surveys and paid for their shipping should have their packages now. If you haven’t received your delivery please contact us and we can work out why, and get you your books ([email protected])

With that said, I just wanted to take the opportunity to thank you all from the bottom of our hearts for supporting the project. We love making these books. Your continued support for Heart lets us keep the lights on at Rowan Rook and Decard, and tells us that you want MORE HEART! So long as that’s true, we’ll be happy to provide it.

Alex has kindly provided some final housekeeping notes below, around feedback, digital files, stragglers and the likes (can we get three cheers for Alex in the comments?! He’s poured his blood sweat and tears into getting you your books!) But other than that, all that’s left for me to say is:

xoxo

– Elaine, Alex, and everyone at RR&D

If you’ve already had a chance to check out your delivery (perhaps even read through and share them with your tables) why not head over to our website pre-orders page and leave a product review that might encourage more people to try the game? Or join our Discord server and chat to other backers about it? 

If you social your media, you can always tag us on Instagram, Bluesky or Facebook to let us know what you’re doing with your games, we’re @rowanrookanddecard most places. Or you can still comment here on the project - we always monitor our old projects.

All the digital rewards for this project have been shared in your BackerKit account - check your Digital Downloads button to find them. We already have details of your RRD webstore accounts, and have also added these files there today, using our automated system. We have already fired the PDF Cannon (as we call it in the RRD swamp), so you don’t need to do anything. If you log in to your RRD webstore account you should see your PDFs there as well.
If you don’t see them, then it’s likely you didn’t give us your account email when we sent out the Backerkit survey

Our fulfilment project has now ended. In a few days we will go through and collect anyone in the BackerKit who have finalised their surveys, have orders and addresses locked or had Card payments declined since we processed our main fulfilment in each region. We call this our stragglers sift, and it’s our opportunity to pick up any things that may have slipped through the cracks, as well as giving the small number of backers that we haven’t heard from since the campaign ended one last gentle poke [*poke*] 

Anyone picked up in this process will be fulfilled before the 30th September 2026.

 

From 30th September 2026, the BackerKit project will be closed. This means that you are no longer able to fill out surveys or amend orders without contacting RRD directly. 

If you find yourself in this situation please email us ([email protected]) and let us know your Backer email or number.

Once the campaign has closed we cannot guarantee the availability of all the items that may have been attached to your original Pledge. Some items are made uniquely for the crowdfunder, and are often in limited supply to begin with. Post-campaign stocks are time-limited and we’re unable to hold stores of items ‘just in case’; from a core book to a unique pin, it will go out of stock in time. We will always try to fulfil as much of your original pledge as possible.

Hi folks, and thanks again for bearing with us while we sorted out our US, Canadian and Brazillian parcels.

The good news is that we believe all parcels should now be traced, unblocked, and on their way to where they need to get to. 

If your parcel still hasn’t updated by Monday, please email us directly as it’s likely there is a different issue affecting it.

Once again, we’re really sorry for the delays, we’re really grateful for your support and your patience, and we hope you enjoy your books when they arrive. If something arrives damaged, drop us an email to [email protected] and we will sort you out.

– Maz, Alex, Elaine, heroic warehouse crew and the whole RR&D team

Hi folks, Maz here again with a short update on the delivery delays we’re having with US, Canadian and Brazilian parcels.

The good news is that we believe we have traced the issues we talked about last time, and the warehouse team has done heroic work getting most of their backlog clear. Parcels are now showing up in our courier systems as well as leaving the warehouse.

What this means for you:

We’re continuing to monitor things as the issues resolve, and I’ll update you all again on Thursday 20th with, hopefully, completely positive news. 

Once again - we’re really sorry about these delays, and we will make sure you get your parcels. If your parcel is showing delivered but you don’t have it, please let us know as soon as possible by emailing [email protected]. And if you’ve emailed us about your parcel already, we’ll be emailing you back shortly.

Thanks again,

– Maz, Alex, Elaine, the warehouse crew, and everyone at RR&D

Hi folks. Maz here, tag teaming with Alex because when things get challenging we like to mob up and try to get more folks on the problem. 

Most of you have your books now, which is excellent. However, there’s a group of backers in Canada, Brazil and the US who haven’t yet had parcels or tracking details arrive.

First up: we’re really sorry about the continued delays. We will get your books to you, we promise; we’re working very hard to make that happen as quickly as possible. We hope that most, if not all, parcels will be back on the move before the end of this week. Read on for more details.

If you’ve not yet had your parcel, chances are that you’re stuck in one of two situations.

Firstly: there’s still a stack of parcels waiting to be picked up from the warehouse. This is a small group, but still significant. The reasons for this are: we had big issues with our freight to the US being delayed, which then meant that fulfilment ran into Gen Con, which has caused things to back up in the warehouse. All parcels should have gone out well before the convention, but because our goods were stuck in limbo in a Maersk warehouse for so long, our nice fulfilment timeline got squashed and not all parcels made it out of the warehouse on time. The warehouse team is working through these now, and we will let you know when all parcels have been confirmed as picked up and sent. A large tranche of these are Canadian parcels which will all ship together to ease border crossing and customs paperwork.

Secondly, there’s a separate issue with tracking. It looks as though some parcels haven’t been correctly scanned into our courier’s systems, which means that there’s a stack of parcels arriving before the tracking code even updates, and others showing no movement when we know they’ve left the warehouse. If your parcel’s in this stack, then it’s likely on its way to you already - but we don’t currently have the capacity to check for certain. We’re working with our warehouse and with our courier to confirm exactly what’s going on with these parcels, get them traced and ensure they’re going where they need to go. Any package that doesn’t make it to you, we will replace.

Thanks for your patience, and once again, we’re sorry for the additional delays. If your parcel still hasn’t reached you, please know that we are looking into it and bear with us while we investigate. We’re aiming to update you again on Monday August 17th here with more information, when we hope the majority of outstanding parcels will be back on the map, and back on the move.

- Maz, Alex, Elaine, a number of very tired warehouse folks, and the rest of us at RR&D

TL;DR: 

US books are now in the correct state (ie, Tennessee. They have remained solid throughout). Fulfilment to USA & Canada is expected to begin this week once the books have been checked at the warehouse. All other fulfilment is complete, except for stragglers.

–

Long awaited delays to US freight are nearing the end. We’re straining on our leash to get books out…

Transport around the USA was slow to materialise due to some excessive partying by the locals. Hangovers have been doused, and everyone has apparently remembered how to do their jobs now. So we have confirmation that goods will be delivered to the warehouse by truck in the next 48hrs.

The fulfilment team are ready to go - they have all our fulfilment lists for backers, retailers and cross-border parcels already, and have been working on the best methods for getting books out according to the deadlines we set last update. We want all USA Backers to have received their parcel or know the exact status of their delivery before Gencon at the end of July. For international orders, we’re aiming to have everything packed and in flight by the same deadline.

We worked with a new freight partner for this delivery, with the books beginning their journey in the EU, not the UK. This process has fallen short of our expectations, and we are assessing our options for future projects to ensure that we are not let down by the same people again. I realise this comes as cold comfort for those of you who have waited patiently for this project, but we want to reassure you that RRD takes this stuff very seriously. The end is now in sight.

These areas are now completed. If you haven’t heard anything, or haven’t received a tracking link for your order, please get in touch with Jim or myself in the Customer Service mines by emailing [email protected].

We are aware that a small number of backers in Australia are still waiting on their orders to arrive. We ran out of copies ahead of expected schedule, and have some extra copies of Ways & Means due to arrive on an airplane by the end of the week.

If you have finalised an order in the past 6 weeks then these will be picked up in our Stragglers sweep that is now underway…

By the end of this week we will have sifted through and collected anyone in the BackerKit who has finalised their survey, has orders and addresses locked or had card payments declined since we processed our main fulfilment in each region. 

We call this our stragglers sift, and it’s our opportunity to pick up any things that may have slipped through the cracks, as well as giving the small number of backers that we haven’t heard from since the campaign ended one last gentle poke [*poke*].

This was delayed by a week to allow the USA process to be finalised. We now expect that customers should have tracking links sent out by Friday 17th July.

If you’ve already had a chance to check out your delivery (perhaps even read through and share with your tables) why not head over to our website product page and leave a review that might encourage more people to buy it? Or join our Discord server and chat to other backers about it? 

If you like your media social, you can always tag us on Instagram, Bluesky or Facebook to let us know what you’re doing with your games, we’re @rowanrookanddecard most places. Or you can still comment here on the project while it’s open.

Thanks enormously for your patience and support, folks - we couldn’t do any of this without you. 

As always, there’s a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right. We recommend taking photos of your parcel and the products inside if you’re worried there may be damage to your items - this helps speed up the claims process and get replacements sent out quicker.

If anything goes wrong with your parcel, get in touch with Jim or myself in the Customer Service mines by emailing [email protected]. 

xoxo

– Alex, and everyone at RR&D