Frequently Asked Questions
Find answers to your questions
Project FAQ
You can contribute to this project by choosing a pledge level. Each tier offers different rewards. Moreover, once the funding threshold of the project is reached, the extra money we get will unlock additional rewards. ____ Puedes contribuir a este proyecto eligiendo un nivel de aportación. Cada nivel ofrece diferentes recompensas. Además, una vez que se supere el umbral de financiación del proyecto, el dinero extra que obtengamos desbloqueará recompensas adicionales.
Available languages are English and Spanish. ____ Los idiomas disponibles son inglés y español.
A few weeks after the campaign ends, we will open the Pledge Manager. Backers will be able to choose the language there. _____ Unas semanas después de que finalice la campaña, abriremos el gestor de recompensas (Pledge Manager). Los mecenas podrán elegir el idioma allí.
Absolutely. Backers will have different add-ons available during the crowdfunding in the add-on step when they back, and in the Pledge Manager. _____ Por supuesto. Los mecenas tendrán diferentes add-ons disponibles durante la campaña, en el paso de add-ons cuando realizan o modifican su aportación, y en el Pledge Manager.
Of course. You just have to click on “change your contribution”. _____ Por supuesto. Solo tienes que hacer clic en “cambiar tu contribución” ("change your contribution").
Yes, of course. During the Pledge Manager there will be one last opportunity to upgrade your reward level. _____ Sí, claro. Durante el Pledge Manager habrá una última oportunidad para mejorar su nivel de recompensa.
Yes, they do. All prices include VAT.
Shipping cost estimates are available in the "Shipping" section of the campaign. These are estimated amounts based on initial quotations with our logistics partners. For a better fit, the final shipping costs will be paid during the Pledge Manager. We always work to ensure that shipping costs do not increase or are even as low as possible. _____ Las estimaciones de gastos de envío están disponibles en la sección "Envío". Estos son cálculos estimados basados en los presupuestos iniciales con nuestros asociados de logística. Para un ajuste más preciso, los gastos de envío finales se pagarán durante el Pledge Manager. Siempre trabajamos para que los gastos de envío no aumenten o incluso sean lo más bajos posible.
Email us at [email protected] and we will get back to you as soon as possible. _____ Escríbenos a [email protected] con tus dudas y te responderemos lo antes posible.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.