BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I get Call of the Sea; The Everhart Expedition? / ¿Cómo consigo Call of the Sea: La expedición Everhart?
You can contribute to this project by choosing a pledge level. Each tier offers different rewards. Moreover, once the funding threshold of the project is reached, the extra money we get will unlock additional rewards. ____ Puedes contribuir a este proyecto eligiendo un nivel de aportación. Cada nivel ofrece diferentes recompensas. Además, una vez que se supere el umbral de financiación del proyecto, el dinero extra que obtengamos desbloqueará recompensas adicionales.
In which languages is available? / ¿En qué idiomas está disponible?
Available languages are English and Spanish. ____ Los idiomas disponibles son inglés y español.
How do I choose the language of my rewards? / ¿Cómo elijo el idioma de mis recompensas?
A few weeks after the campaign ends, we will open the Pledge Manager. Backers will be able to choose the language there. _____ Unas semanas después de que finalice la campaña, abriremos el gestor de recompensas (Pledge Manager). Los mecenas podrán elegir el idioma allí.
Can I add more add-ons and copies to my pledge? / ¿Puedo añadir más copias del manual básico, suplementos y extras a mi aportación?
Absolutely. Backers will have different add-ons available during the crowdfunding in the add-on step when they back, and in the Pledge Manager. _____ Por supuesto. Los mecenas tendrán diferentes add-ons disponibles durante la campaña, en el paso de add-ons cuando realizan o modifican su aportación, y en el Pledge Manager.
Can I change or improve my pledge during the campaign? / ¿Puedo cambiar o mejorar mi nivel de aportación durante la campaña?
Of course. You just have to click on “change your contribution”. _____ Por supuesto. Solo tienes que hacer clic en “cambiar tu contribución” ("change your contribution").
Can I step up my pledge tier after the campaign? / ¿Puedo aumentar mi nivel de aportación después de la campaña?
Yes, of course. During the Pledge Manager there will be one last opportunity to upgrade your reward level. _____ Sí, claro. Durante el Pledge Manager habrá una última oportunidad para mejorar su nivel de recompensa.
Do the prices include VAT?
Yes, they do. All prices include VAT.
What are the shipping costs and when do I pay them? / ¿Cuáles son los gastos de envío y cuando los pago?
Shipping cost estimates are available in the "Shipping" section of the campaign. These are estimated amounts based on initial quotations with our logistics partners. For a better fit, the final shipping costs will be paid during the Pledge Manager. We always work to ensure that shipping costs do not increase or are even as low as possible. _____ Las estimaciones de gastos de envío están disponibles en la sección "Envío". Estos son cálculos estimados basados en los presupuestos iniciales con nuestros asociados de logística. Para un ajuste más preciso, los gastos de envío finales se pagarán durante el Pledge Manager. Siempre trabajamos para que los gastos de envío no aumenten o incluso sean lo más bajos posible.
I have questions not answered here, how can I contact you? / Tengo preguntas que no están aquí, ¿cómo puedo comunicarme con vosotros?
Email us at [email protected] and we will get back to you as soon as possible. _____ Escríbenos a [email protected] con tus dudas y te responderemos lo antes posible.