Frequently Asked Questions
Find answers to your questions
Project FAQ
All items offered in this Holiday Market event are already produced and in stock. Orders will ship within the Holiday Market fulfillment window and are expected to arrive before Christmas for most regions. Shipping times vary by country, but U.S. and many international backers should receive their rewards well before the holiday season.
The Standard Decks are full-sized tarot decks (84 cards) printed on 330gsm black core cardstock with a matte micro-linen finish, magnetic boxes, and full guidebooks. The Mini Decks include the same 84 cards but are travel-sized, printed on310 GMS, and offered cards-only for this event (no tins or boxes). Both versions feature identical, fully illustrated art.
Yes! We have limited remaining inventory of the Gaucho’s Arcana pouch and reading cloth, available as a standalone add-on or bundled with select pledges. These items fit both mini and standard decks and make excellent holiday gifts or protective storage for your tarot collection.
All sales for this Holiday Market event are final. We are not able to offer refunds, cancellations, or exchanges once an order has been placed. However, if your order arrives damaged or there is a production issue (misprints, missing items, etc.), we’re happy to help replace it whenever possible. If you receive a damaged or incorrect item: Take clear photos of: The damaged item The shipping box or mailer Any visible damage to the packaging Email the photos and a short description of the issue to: 📧 [email protected] Please contact us within 14 days of receiving your package so we can review the situation and arrange a replacement if stock is available.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.