Frequently Asked Questions
Find answers to your questions
Project FAQ
After the campaign ends, we will send out a survey to everyone who pledged within the first 12 hours. You can fill in your preferred name there! Note: we have the right to exclude names we deem inappropriate. Potential reasons for exclusion include but are not limited to: profanity, hateful language, or impersonations.
Sure! We have a Patreon with plenty of exclusive perks for our supporters, and you can pledge as little as $1- either once or every month. You can also get yourself some non-Mandelbrot merch from our Studio Flimpo shop. Even if you can’t support with money, just sharing this project with your friends is more than enough support on its own!
The pilot for Mandelbrot Hall will be released on Studio Flimpo’s YouTube channel (https://www.youtube.com/@StudioFlimpo), free for all! We are planning to release some time around Q4 2025, but that is a very rough estimate and is subject to change.
We ship with USPS, which is by far the cheapest shipping available for us here in the United States- so unfortunately no, sorry! However, there are still plenty of digital-only perks available on our BackerKit that don’t require any shipping.
Shipping is charged after the campaign is over via BackerKit’s Pledge Manager; it is an additional cost to your initial pledge. If you want to pledge without paying for shipping, the Flimpo Tip and digital reward-only pledge levels are available.
If the USPS can ship to your country and you can pay for shipping, then yes. For an up-to-date list of regions which the USPS cannot ship to, click here (https://support.pirateship.com/en/articles/3859826-list-of-countries-not-currently-accepting-shipments-from-usps). We are very sorry if we can’t ship to your country, but we still have plenty of digital-only perks if you still want to support!
Backers will receive a link to a Google Drive folder with your digital materials. If you don’t have access to Google services, please contact us and we’ll send the rewards directly to you via email.
We will try our very best to get all orders sent out by the end of 2024. This time frame does not account for manufacturing or shipping delays, worldwide events, or a meteor landing on our garage where we’ll keep the inventory. Regardless, we will keep all backers informed with regular updates. We are a very small team that’s already busy enough with animation- so please be patient! Keep in mind: any original art made during production will not be sent out until after the episode is complete.
It depends on how well this crowdfund goes and on how many people we can pay fairly. If we open a position, we will announce it on our social media pages- so be sure to follow us there! We do have a general interest form if you want to share your portfolio with us in the meantime as well: https://forms.gle/LUDdv5tLkzGWhtwQ9
Mandelbrot Hall is an adult animated series, and the pilot episode is recommended for those 16 years or older.
The pilot for Mandelbrot Hall is in American English; closed captioning and audio description will be available upon release. Subtitles in other languages will also be available depending on demand. One of our stretch goals is a dub of the Mandelbrot Hall pilot in at least one other language, voted by you!
If you have additional questions, please contact us at [email protected]. We'll do our best to get back to you as soon as we can.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.