Latest from the Creator
PROJECT UPDATE
Studio Flimpo
CREATOR
9 days ago
Project Update: Backer & Production Update: Fulfullment & Shipping starts next week!
Hi everyone! Milo here, apologies for the late update- but I wanted to catch everyone up to speed! There's a lot of ground to cover, so I've broken things into topics, and I'll include a TL;DR at the bottom.
Rewards shipping is taking longer than what the initial timeline said, why?
For a few reasons. Namely:
Rewards shipping is taking longer than what the initial timeline said, why?
For a few reasons. Namely:
- The current political situation in the USA has complicated manufacturing and shipping costs, especially with international orders.
- We experienced a rough burnout during November of last year, which delayed overall production and led to a few script re-writes. Thankfully, this resulted in a much stronger script which resonated well with beta readers, more on that later.
- Even without these factors, we are a team of 3 who are handling fulfillment ourselves while simultaneously animating the episode. We have a lot on our plate regardless!
- When charging for shipping, a percentage of cards declined (which is common) and we wanted to ensure as many people had paid for shipping as possible before beginning fulfillment. Thankfully, 90%+ percent of backers have paid for shipping now, and you can still pay for shipping after we have begun package fulfillment. If you need any help with doing that, send an email to either us or BackerKit support!
All that said, we have made great progress- and we should be able to start merch fulfillment next week.
When can I expect my rewards to arrive?
It depends, but the first batch should be shipped out next month. We have around ~1700 orders total, and we plan to send out our packages in batches. We will also need to place additional orders for extra merch that many of you purchased as add-ons (thank you!)
Will tariffs affect my shipping cost?
No. However, if you are ordering from outside the USA, and your total order cost exceeds your countries "de minimis" threshold, then you may be subject to an additional import fee. This fee is set by your countries government and is not paid to us. As most de-minimis thresholds float around ~$150 USD, this applies to only 1 or 2 of our international orders. If you want to double check if your order applies, Google "(your country) de minimis threshold from USA". Otherwise, you shouldn't have to pay any additional money for shipping.
How is the production of Mandelbrot Hall going?
A bit behind schedule, but otherwise really well! Our hiatus and script rewrites set us back a bit, but it gave us the energy to make a much stronger script. We also revisited our visual style to make things both easier to draw and more visually striking. It's not a huge shift from what we've animated in the trailer already- it mostly focuses on background art, but either way you'll be seeing it on our socials very soon!
Right now, we are aiming to finish production on the episode by February 2026, with the public release on YouTube happening after a brief screening run (details TBD). For those of you who got a digital bundle, those will be sent out after the episode premieres to the public.
TL;DR:
- We apologize for shipping taking longer than expected, but if all goes according to plan, we will start fulfillment as early as next week, with the first batch arriving as early as next month.
- Tariffs will not affect your shipping cost, but if your order is from outside the US and is over ~$150 USD, you could be subject to your contries de minimis laws.
- The production of Mandelbrot Hall's pilot episode is behind schedule, but going really well- with an expected completion date of February 2026, and the public release to follow after a TBD screening.
If you have any further questions, please don't hesitate to drop a comment, email backerkit, or email us directly at [email protected]. Thank you all so much for your patience, flimp on!!
-Milo
PROJECT UPDATE
Studio Flimpo
CREATOR
2 months ago
Project Update: Backer Update: Cards will be charged for shipping costs tomorrow!
Hi everyone! Milo here :D
After kicking the date down the road a few times to ensure each and every one of you was able to complete your merch survey- we can finally charge your cards for shipping and start fulfilling your orders! The charge will go out tomorrow, if you have any trouble with the card not being charged- don't hesitate to contact BackerKit support. They can handle the back end, and will put you in touch with us directly if needed.
Please keep in mind that it will take a while to manufacture, pack, and ship all ~900 orders ourselves, especially since we will be still be busy animating the episode. That being said, we will keep you all updated as regularly as we can- both here and on our socials!
If you have any further questions, feel free to comment down below. Can't wait for everyone to finally receive their merch!
-Milo
After kicking the date down the road a few times to ensure each and every one of you was able to complete your merch survey- we can finally charge your cards for shipping and start fulfilling your orders! The charge will go out tomorrow, if you have any trouble with the card not being charged- don't hesitate to contact BackerKit support. They can handle the back end, and will put you in touch with us directly if needed.
Please keep in mind that it will take a while to manufacture, pack, and ship all ~900 orders ourselves, especially since we will be still be busy animating the episode. That being said, we will keep you all updated as regularly as we can- both here and on our socials!
If you have any further questions, feel free to comment down below. Can't wait for everyone to finally receive their merch!
-Milo
PROJECT UPDATE
Studio Flimpo
CREATOR
6 months ago
Project Update: UPDATE: ALL SURVEYS HAVE BEEN SENT!
Hi everyone!
Campaign surveys have now been sent out to all backers! Remember, these surveys are REQUIRED in order to receive any perks you ordered, as this is how we are collecting shipping information. Check the email associated with your Backerkit account and fill out the information requested ASAP so we can start fulfilling orders!
If you don't see the survey in your email, be sure to check all categories including spam. If you encounter any issues or have any questions, feel free to reach out to support. You have until December 31st to fill out your survey, so don't forget!
Thank you all for your patience in us getting this survey out! We'll put out a further update once we begin shipping out orders.
Flimp on!
- Reid
Campaign surveys have now been sent out to all backers! Remember, these surveys are REQUIRED in order to receive any perks you ordered, as this is how we are collecting shipping information. Check the email associated with your Backerkit account and fill out the information requested ASAP so we can start fulfilling orders!
If you don't see the survey in your email, be sure to check all categories including spam. If you encounter any issues or have any questions, feel free to reach out to support. You have until December 31st to fill out your survey, so don't forget!
Thank you all for your patience in us getting this survey out! We'll put out a further update once we begin shipping out orders.
Flimp on!
- Reid
PROJECT UPDATE
Studio Flimpo
CREATOR
7 months ago
Project Update: UPDATE: First batch of surveys have been sent!
Hello everyone!
Thank you all so much for your patience regarding the campaign perk surveys. We have just sent out a small batch of surveys in order to make sure things are running smoothly. If you don't see a survey in your inbox yet, don't worry! Only 130 have been sent out so far. If all goes well, the rest of the surveys will roll out shortly.
Please note, these surveys are MANDATORY for you to receive your backer perks as it's how we are collecting shipping information for orders. If you encounter any issues, please reach out so we can resolve them before we send out the rest of the surveys.
Thank you again for your support!
Flimp on!
-Reid
Thank you all so much for your patience regarding the campaign perk surveys. We have just sent out a small batch of surveys in order to make sure things are running smoothly. If you don't see a survey in your inbox yet, don't worry! Only 130 have been sent out so far. If all goes well, the rest of the surveys will roll out shortly.
Please note, these surveys are MANDATORY for you to receive your backer perks as it's how we are collecting shipping information for orders. If you encounter any issues, please reach out so we can resolve them before we send out the rest of the surveys.
Thank you again for your support!
Flimp on!
-Reid
PROJECT UPDATE
Studio Flimpo
CREATOR
7 months ago
Project Update: Production Update #2 (About survey delays + thank you for support at LBX!)
Hello all, Milo here!
Apologies for the delay in updates- we're a small team and we've had to spend the last few weeks doing a lot of prep work for attending LightBox Expo in Pasedena, California over the last weekend. Before we talk about that, let's get to the production updates-
MERCH:
Apologies for the delay in updates- we're a small team and we've had to spend the last few weeks doing a lot of prep work for attending LightBox Expo in Pasedena, California over the last weekend. Before we talk about that, let's get to the production updates-
MERCH:
- You haven't missed it, the surveys have not been sent out yet! Our sincerest apologies, that's on us. Besides the very busy prep work for LightBox expo mentioned earlier, we miscalculated some shipping prices for international backers. We wanted to make absolutely sure that shipping prices were as accurate as we could get them, and that they would cover all needs necessary, across as many regions as possible. We could not in good confidence rush that job before LightBox, so we had to put in on the backburner to ensure no one got ripped off. That being said, it's most of the way done already- and now that we're done with LightBox it just needs some final adjustments, a small test run, and then they should be out to everyone by mid-November at the latest! After the surveys are sent out, we'll be able to start shipping as soon as we get all of the surveys back.
ANIMATION PRODUCTION:
- LightBox prep has also slowed production a bit, but we're still going strong behind the scenes! The re-write is incredible, and some small (but needed) tweaks to the visual development are underway to ensure we can make the episode faster without compromising on quality.
And lastly, a word on LightBox Expo...
Seeing so many of you in-person during LightBox Expo was incredible beyond words and we are still processing it!! We're unbelievably thankful to be reminded of the amazing folks behind our screens. To everyone who came to our booth, whether you were there to buy merch or just talk- thank you!!! We can't wait to finish this episode and come back even stronger <3
And to those of you from around the world who couldn't make it to California for LightBox- we haven't forgotten about you!! (On the contrary, it's why the surveys have been taking so long, sorry again...) We hope to table at other events when we have the time and resources to do so, feel free to suggest some in the comments if you know of any! But for now, it's time to take a step back and go full throttle on Mandelbrot Hall.
If any of you have questions about the upcoming surveys or have concerns about shipping to your country/region of the world, feel free to comment or send an email to BackerKit support!
Thank you for your patience, flimp on Flimpos!!
-Milo
