Hello everyone, Chimera Bunny team here to talk about fullfillment since we will be handling it for this campaign! Please direct all questions about shipping/your order to [email protected] if you need to contact us!
So what’s next? How do I pick my pledge items?
In the next 2-3 weeks, the surveys will be sent out to your emails! The surveys will collect your shipping address, let you add new items to your order, change your pledge level, and select your items of choice. Shipping for your order will also be calculated, however it will not be charged until we are 1 month from fulfilling orders! Stay tuned to updates + refer to the shipping timeline chart in the campaign story to know when that will be. (we are technically on holiday vacation, but as soon as it's ready we will release the surveys)
What if the item I want does not have a sample yet?
No worries! The surveys will stay opened until all samples have been completed and shared in new updates. That way, you can make an informed decision on what items you’d like to get in your order! All items unlocked during the campaign are currently getting samples produced and will continue for the next month or so (depending on how many revisions are needed.)
When does the bulk production start?
Bulk production will start once surveys lock so we can know how many of each item to order! Please follow along with updates and don’t forget to take the survey, as a late submission may result in us having to refund your order if we did not produce enough of an item.
What if I move before shipping/fulfillment begins?
No worries! You can always email us [email protected] after surveys lock and we will make sure that is corrected for you. Please take the surveys as soon as you can, you can put your current address if you need but this is how we will know how much stock to order so it’s best to take it early!
When does shipping begin/when will I get my order?
We are estimating shipping to begin in August 2026 and continue through October 2026! Please keep in mind this is subject to change based on manufacturing times. If there are delays in an item’s production, we will also make an update to let you know the status + new estimates of shipping times.
I know a lot of you are completely new to Backerkit, so hopefully this can cover some of the frequently asked questions to new backers. Thank you so much to everyone who supported to help Studio Flimpo hire more artists to their team!! It's been a blast and we have loved getting to work together with them on this campaign :D
