Community

Hello,

A friendly reminder that these are mass produced bags, these are not one of a kind handmade quality bags. There will be some minor defects once in a while that do not take away from the plush, this has been stated previously to allow for human error. If you are not satisfied with your plush, I can do a personal quality check on the leftover bags once I receive them and offer a replacement. If you are in another country where a replacement is just not a good option, a partial refund will be issued, the refund amount depends on how mild - severe the defects are.

I was informed by my fulfillment center that the bags were quality checked, some may have slipped through the cracks before shipping and I sincerely apologize for the inconvenience. 


Please note, I am not responsible for customs and import fees if you are outside of the US, that is something between you and your government to argue about. I have honestly been accidentally undercharging on international orders because I was guesstimating the size and weight of each plush, so I have been mostly paying out of pocket for orders unless it's too much, in which case I have reached out to those affected to see if they'd be willing to cover the cost or receive a full refund.

I am doing the best with what I have and would appreciate some leniency. I am sorry that not everyone is satisfied with their bags but I offer different options to make it right.

I appreciate your patience and understanding in this matter.

Thank you,
Scribbles

Hello,

I apologize I received an update from the fullfillment center that we are short on the extra harnesses, so I have reached out to the manufacturer to get them shipped out to us as soon as possible, orders with extra harnesses are currently on hold and will resume shipping once those are in stock.

Hi!

So I uh, I entirely forgot about the stickers and didn't order them, I'm going to order them this week and send them out via snail mail to everybody once they come in, I am so sorry for the delay I entirely forgot and was just reminded!