Project Update: Backer Physical Reward Exchange Update!
Hello Backers, sorry for the delays, as there were some hurdles to overcome with sorting this out, but we have an answer for those of you who would like to remove your physical rewards and add-ons to eliminate shipping fees!
We are able to remove add-ons from your tiers outright, which will reduce your overall cost and shipping costs for your rewards. We are also able to create new digital-only options for anyone with physical rewards in their pledge tiers to remove shipping AND get credits for the upcoming Hedron Marketplace when it launches! We hope this option gives you the value you were looking for while eliminating those high shipping fees for everyone!
To be clear, these changes will
- Allow you to remove physical add-ons and not be charged for them (or get a refund if you already were).
- Allow you to exchange physical rewards from pledge tiers that include them (including the early bird t-shirts) for Hedron Marketplace credits.
Credit Exchange Rate
- Early Bird Backer Exclusive T-Shirt: $5
- Black Labradorite D20: $10
- Black Labradorite 7-Dice Set: $25
Please fill out this form so we can process your changes: https://forms.gle/oDNmx5cynpGsooEE9
To reduce deadline stress, we're also extending the survey deadline to October 18!
If you have any questions, email the team at [email protected] and we’ll address them as quickly as possible.
Once again, thank you for your patience and understanding!
Once again, thank you for your patience and understanding!
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