You'll be charged for your items once the campaign ends. You'll be charged shipping once you fill out your post-campaign survey to provide your mailing address. The survey is sent to the email associated with your BackerKit account, so keep a look out once the campaign ends! We can't send your items without your mailing information!

As this is a pre-order event, items do not get made until the campaign is over, since the campaign funds are used to finance the production process. As this is the case, it can take several months for a bulk production of hundreds of items to be complete, and the more orders there are, the longer it may take. We have estimates under the Schedule section of the main campaign page, but it can vary based on your location and final order quantities.

If you have to edit your address after filling out the post-campaign survey, you should be able to do so from your BackerKit account until surveys are locked (we'll warn you before surveys are locked.) If you need to edit your address after surveys have locked, you can email us at [email protected], and then it will depend on if we have already shipped your item or not. As this is the case, we recommend anyone who isn't sure about their future address to find an alternate address (such as a P.O. Box or a friend/relative with permission) where you can have your items sent.

Once the campaign ends and you're charged, the funds then go towards the production of the items and the packaging materials to ship the items. As such, the money has been invested and will not be available for refunds.

Should damage be found once your item arrives, you can email us at [email protected] with photos and we'll do what we can to file a shipping claim. This are case-by-case situation and we cannot guarantee a replacement for all circumstances but we will do everything we can to help!

You can email us at [email protected] any time for help with BackerKit, the campaign, shipping, or any other campaign-related questions you may have!

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.