Frequently Asked Questions
Find answers to your questions
Project FAQ
It is! Which is both incredibly exciting and terrifying at the exact same time. We're committed to getting this completed, but we understand the complexities and unexpected nature of a crowdfunding campaign and want to ensure that our expectations and delivery are realistic. We thank you so much for even considering backing our project and if you decide to, please note that you will have direct, transparent updates on the production, editing and delivery of the final zine.
The Devil in the Glass City is a zine that should be around 18 to 36 pages.
Our adventure is well into production! We expect to have a digital version of the layout during the first quarter of 2026. From there we expect to go through a diligent editing and proofreading process that we will keep you all informed on. We're already in negotiations with our selected printing company and as soon as the layouts have been thoroughly reviewed we will send them out to the printer. Our hope is to get you and your players into the Glass City before the end of 2026. Obviously this schedule could potentially change, but we will remain as transparent as possible with consistent detailed updates.
We are planning on printing with a local Company, so tariffs have been accounted for. If you live in a different country and there are unexpected tariffs we will eat those costs to ensure delivery of your goods.
Yes! If for whatever reason you need a refund, we'll be more than happy to oblige.
We have currently calculated our shipping costs for the following: USA, Canada, UK, EU, and Australia. If you're country is not listed, please reach out to us and we will do everything we can to get your physical tier to you. If for whatever reason we cannot do this we will communicate alternatives to you, including offering a refund.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.