Frequently Asked Questions
Find answers to your questions
Project FAQ
Digital rewards are expected to be delivered November/December 2024 Pin only pledges will be shipped in November 2024 Hardcover pledges expected to be shipped in Spring/ early Summer 2025
Shipping will be charged once I receive all the books from the printer. Expected to happen sometime between late January / early March
The short answer, is no. Due to the high cost of shipping, my standard is untracked shipping via Canada Post for most countries. I will have the option to add tracked shipping as an upgrade in the pledge manager after the campaign ends. Note: Canada & USA - books will be tracked shipping.
Due to the nature of the campaign, there will be no refunds as your support goes towards funding the print run of the books.
I don't collect taxes in the campaign and as such you will be responsible for your own taxes when the items arrive.
The best way to reach me with inquiries is through email at [email protected]
Once project shipping is completed, backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs are not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
I make every attempt to get your package from our facility to your home. But sometimes packages are lost in the mail. I will notify backers with an update when the project is near completion and shipped. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. Tracked shipping is available as an add-on during the pledge manager.
Check out this help doc on how to locate your pledges https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.