Frequently Asked Questions
Find answers to your questions
Project FAQ
You will not be charged for backing the project right away. Once the campaign ends and has reached its funding goal, you will receive a survey from BackerKit to the email you provided with your pledge. The survey will allow you to review your pledge and back any add-on items you may want in addition to your initial pledge. From there, the survey will ask you to provide your shipping information so it can collect shipping fees. You'll have two weeks to complete this survey after the campaign end. Payment will only be collected once your complete your survey and confirm your order.
Due to the nature of manufacturing, each pin is very slightly unique, and are graded individually based on potential physical imperfections! A-Grade pins are in near-perfect condition! If there are imperfections, they are superficial and only noticeable from a few centimeters away, and non-noticeable at any other viewing distance. These imperfections may include tiny specks, scuffs or scratches on the metal, or variation in the enamel fill: all expected consequences of manufacturing. B-Grade pins are in good condition, but have small defects that affect the appearance of the pin: visible marks and scratches, miscolored enamel, or deformities in the metal. B-grades will not be used for pledge fulfillment, and will be sold at a discount once the campaign has concluded. Campaign pledges will be fulfilled only with A-grade pins. Our pins are intended to be worn or displayed, so most imperfections are nonexistent at a natural viewing distance.
After the post-campaign survey closes, we will be unable to provide refunds as the campaign funds will be used to produce the pins. If you'd like to withdraw from the campaign, please do so before the project ends! No funds are collected prior to the survey closure, so you are free to withdraw at any point before then.
Feel free to send me an email at [email protected]! Backerkit may not notify us of messages right away, so for immediate response, shoot us an email.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.