BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I choose my pin designs?
You will not be charged for backing the project right away. Once the campaign ends and has reached its funding goal, you will receive a survey from BackerKit to the email you provided with your pledge. The survey will allow you to review your pledge and back any add-on items you may want in addition to your initial pledge. From there, the survey will ask you to provide your shipping information so it can collect shipping fees. You'll have two weeks to complete this survey after the campaign end. Payment will only be collected once your complete your survey and confirm your order.
How are pins graded?
Due to the nature of manufacturing, each pin is very slightly unique, and are graded individually based on potential physical imperfections! A-Grade pins are in near-perfect condition! If there are imperfections, they are superficial and only noticeable from a few centimeters away, and non-noticeable at any other viewing distance. These imperfections may include tiny specks, scuffs or scratches on the metal, or variation in the enamel fill: all expected consequences of manufacturing. B-Grade pins are in good condition, but have small defects that affect the appearance of the pin: visible marks and scratches, miscolored enamel, or deformities in the metal. B-grades will not be used for pledge fulfillment, and will be sold at a discount once the campaign has concluded. Campaign pledges will be fulfilled only with A-grade pins. Our pins are intended to be worn or displayed, so most imperfections are nonexistent at a natural viewing distance.
What is your refund / cancellation policy?
After the post-campaign survey closes, we will be unable to provide refunds as the campaign funds will be used to produce the pins. If you'd like to withdraw from the campaign, please do so before the project ends! No funds are collected prior to the survey closure, so you are free to withdraw at any point before then.
How do I contact you if I have more questions?
Feel free to send me an email at [email protected]! Backerkit may not notify us of messages right away, so for immediate response, shoot us an email.