BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
I pledged but I need to back out, can I get a refund?
If the campaign has not concluded, you can cancel your pledge at any time and you will not be charged! Post campaign I cannot offer any refunds as the funds will be used towards a mass order of the goods shown. Typically, my store's refund policies are a lot more accommodating but as this project involves multiple companies and locations, this project will not be outright offering any refunds. Sales are final.
My products arrived but they are damaged, what can I do?
Please shoot an email to [email protected] and we'll see how we can help! This is a case-by-case kind of scenario but we want to try and fix anything we can.
My products haven't arrived yet! What do I do?
Please double-check the project timeline as well as community updates for any shipment delays or general updates about when to expect your rewards to arrive. You should receive notice via email with a tracking number when your order ships. If the tracking is marked as delivered and you have not received your package, contact your local post office to conduct an investigation for lost mail.
I damaged part of my bag- can I get a new one?
We are not offering continued support or protection for the bags from this project but TORI.PNG intends to have regular stock of MX Paint items in the case that you consider purchasing a replacement. Please refer to the 'Goods' section of the Story for intended usage and ratings of the bags.
You don't have the insert color I want- can you add more colors?
I'm going to cap solid color inserts at 9 variations to cut down on SKUs and unique items to make fulfillment a bit more efficient! I do encourage people to get inserts close to the color they prefer and to wrap inserts with remnant fabrics of their preferred color. Customization is everything with ita bags and I'd love to see what the community comes up with! :)
Why don't the zippers come with the bag?
The zipper clips are accessory to the bag and are not required for function. They essentially work like keychains! Your bag will come with zippers that you can accessorize with any clips or charms you already have.