BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How to contact us?
While many issues are addressed in this FAQ page, for questions not addressed here, please contact us at: [email protected] While you can submit a support request through BackerKit, we prefer that you direct your questions to us using the link listed above. Tickets submitted via other channels may delay our response time.
What if there is an issue processing my payment?
You’ll receive an email from BackerKit if your payment fails (this may be sent to your spam folder, so keep an eye out there). If you are unable to correct the payment issue within fourteen days, your pledge will still be imported into the pledge manager, where you can reclaim your pledge and correct your payment information.
How can I complete my pay over time payments early?
Backers now have the option to complete their pay over time payments early. Here is a step by step process on how to complete your remaining charges: 1) Log in to the BackerKit account used to back the project 2) Select your backer profile image and select "Your Pledges & Surveys" 3) Select "Castle Zagyg Galleries of the Arch Mage" NOTE: Here you can see your pledge level, your total pledge amount, the amount you have paid, your remaining balance, and an option to pay your remaining balance. 4) Select the option to pay your remaining balance and confirm your selection. Within one business day of your payment being processed, your pledge will be imported into the pledge manager for the campaign and you will be sent your backer survey. If you do not receive your survey, please contact us at [email protected].
When should I update my shipping address if it changes?
Please update your shipping address immediately through your backer survey. If you encounter any issues with updating your address, please contact us at [email protected].