While many issues are addressed in this FAQ page, for questions not addressed here, please contact us at: [email protected] While you can submit a support request through BackerKit, we prefer that you direct your questions to us using the link listed above. Tickets submitted via other channels may delay our response time.

You’ll receive an email from BackerKit if your payment fails (this may be sent to your spam folder, so keep an eye out there). If you are unable to correct the payment issue within fourteen days, your pledge will still be imported into the pledge manager, where you can reclaim your pledge and correct your payment information.

Backers now have the option to complete their pay over time payments early. Here is a step by step process on how to complete your remaining charges: 1) Log in to the BackerKit account used to back the project 2) Select your backer profile image and select "Your Pledges & Surveys" 3) Select "Castle Zagyg Galleries of the Arch Mage" NOTE: Here you can see your pledge level, your total pledge amount, the amount you have paid, your remaining balance, and an option to pay your remaining balance. 4) Select the option to pay your remaining balance and confirm your selection. Within one business day of your payment being processed, your pledge will be imported into the pledge manager for the campaign and you will be sent your backer survey. If you do not receive your survey, please contact us at [email protected].

Please update your shipping address immediately through your backer survey. If you encounter any issues with updating your address, please contact us at [email protected].

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.