Hi team! I am tired of waiting. My €325 pledge for "Household" (Order #25968648) has been stuck for months. Your only response on April 22nd was a vague excuse, and you have ignored all my emails since then. If your fulfillment team cannot deliver to Russia, stop ignoring me and issue a full refund of my €325 immediately. I will not sit by with zero updates while you launch new projects. Issue the refund now or I will escalate this to BackerKit Trust & Safety and my bank.