Cam
CREATOR
about 2 months ago

Project Update: ADDRESSES LOCKED! + Shipping Commences

Hi besties!

Your orders have been locked and shipping will commence shortly! YAAAAAY!!

Right now, my timeline is to get all orders packed and dropped off at their respective shipping locations by August 9. There's 69 (nice) of y'all, so it may take me a little time, but by the power of Warden's shenanigans and good vibes, we will GET IT DONE!!

Please read the below regarding shipping, tracking and all that good stuff:

How will I be receiving my pin(s)?
I use a shipping fulfillment platform called PirateShip, which automatically finds the best way to ship items from Point A to Point B. As a result, some of y'all may receive orders via UPS, while others may receive orders by USPS (or, if you're overseas, USPS via your local couriers). Regardless of shipping method, everyone will receive tracking information via the email associated with their BackerKit account.

How will I know when my pin(s) ship?
You'll receive an email from BackerKit with your order tracking number!

What if my pin arrives damaged or flawed?
I grade every pin twice – and stringently. Pin grading is the process of looking at every pin to ensure there aren't any scratches, overfill or underfill, or other damage to the front of the pin. I also pack the pins in bubble envelopes and separate casings to minimize the risk of damage.

If, for some reason, a pin arrives damaged, please contact me via email ([email protected]) with a picture of the damaged pin no later than September 30. I do have some extra pins saved out in case a replacement is needed, but otherwise, we can arrange a refund (less shipping).
 
What if my order gets lost or stolen?
I cannot help you recover lost packages or aid in locating stolen packages, because I have no control over the mail delivery process once the packages leave my hands.
Once your envelope leaves my hands and is dropped off to the package carrier or postal worker, it is completely out of my control. If your package shows as "delivered" but is not, please file a claim with your local postal service or with the delivery/courier company.

Will Warden bless my pin(s) before they get on their way?
Unfortunately not; owing to the sheer amount of plastic packaging involved in pins (every pin is shipped to me in a protected plastic baggie to avoid scratches or damage), Warden will be banned from the packing premises for the duration of the process. I don't want him to eat plastic, as cats are wont to do, and get sick! Additionally, some folks may be allergic to cats, and Warden and I don't want to get anyone sick. But don't worry, he has approved all the pin designs :)

If you have any additional questions, feel free to comment here or shoot me a note: [email protected]

One final, sappy note:

I've been drafting everyone's thank-you cards this weekend and am just...stunned by everyone's kindness. Not only have you taken the time to support me and my pin creations, but so many of you have also shown up to support Smarty, my friends' cat and Warden's friend. I know that, especially now, it sometimes feels like this world lacks community - like we're all orbiting one another in our bubbles of life and stress and despair. Despite this, our little community all rallied to support a little feline friend – and y'all chose to be here in support of my shenanigans.

As the world turns and we live through one historic event after another, remember this: all you have to do is survive. Living and doing what you can with what you have is resistance. We are all on this big journey of life together, even as we are walking our own paths as well.

I'm deeply deeply honored to be in your orbit, and SO grateful for your support and love and care. I hope you all know that. Thank you.

Love,
Cam (and Warden)
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