Hi everyone,

I'm following up from the last update I had made earlier today. Due to some miscommunication, it turns out I had charged the shipping fee without first crediting each backer if necessary. This affected backers pledging for both @kittyalyst's and my projects. I have been in touch with BackerKit since, and they will be processing the refund for me now that I have separated each backer into their correct shipping regions.

I apologize for the mix up! Here are the correct shipping prices listed below (total):

Canada: $9 CAD
USA: $15 CAD
Everywhere else: $20-25 CAD depending on weight

And the amounts being refunded:
Canada: $6 CAD
USA: $8 CAD
Everywhere else: $6 CAD

I will follow up with another update once BackerKit gets back to me and the refunds have been processed! I apologize for the inconvenience, but everything else regarding shipping should be moving smoothly from here on out.

For any other questions, please feel free to contact me at [email protected].

Cheers,

Xiumai

Hi everyone,

I'd like to finally offer an update on the shipping process:

@kittyalyst (my cross-collab partner) and I have been spending the last week pre-packaging all of the rewards and they will be ready to ship out soon. Because of the tariff situation in the USA and ever rising shipping costs, we have decided to combine shipping on backers that pledged for both projects. As a result, the shipping fees charged by me (coming soon) will be just enough to cover the shipping that was not fully collected by @kittyalyst when those shipping rates were collected a few months back. (Note: shipping for this project has not yet been collected.)

In order for this to work, I will be crediting backers pledging for both projects with the shipping fee amount already paid to @kittyalyst. Backers only pledging for one project will remain unaffected.

Addresses will be locking soon, and you will get an email notifying you shortly. Please make sure your address is up to date as packages cannot resent without an additional charge once it has been mailed out.

Note for all international packages (anywhere outside of Canada): all shipments are being shipped as DDU (delivery duty unpaid). You may be susceptible to custom charges when the package enters your country. This amount is imposed by your country and not the seller, and refusal to pay this fee may result in a delay or forfeit your package.

For any other questions or concerns, please contact me at [email protected].

Cheers,

Xiumai

Hi everyone,

I have just sent out an email to finalize surveys and make any last minute additional add-ons. Another email will be sent out in case address changes are needed in about a month's time.

Meanwhile, here are some preview photos of the finished pins:

As I will be away from April 22nd until May 26th, shipping will begin around the time I am back in late May/early June. Before then, I still need to figure out the shipping situation if anything is to change with the USA. For those that also backed kittyalyst's project, we are looking into saving costs for you by combining shipping (I will just charge the additional remaining shipping amount needed of what she has already collected.) Thank you for your patience during this time as we figure everything out behind the scenes - more updates will come once we're ready to start shipping everything out to you!

Cheers,
Xiumai

Thank you to those that have filled out the smoke test surveys! I have gone ahead and sent out the rest of them now, and you should have received an email with the link to your survey.

Moving Forward:
The deadline to complete the surveys to guarantee the items you want is March 15th. I will be ordering extras of each item, but filling out the survey helps me estimate which design(s) will be more popular/which ones I should order more for! You can still fill out your survey after the deadline, but at this point I cannot guarantee there will be enough to fill your order.  When the majority of the surveys are answered or the deadline passes (whichever comes first), I will put all the products from this project into production.

Can't find your survey?
Follow this link and fill in the email address you used to pledge for this project.

A Note for Apple ID Backers:
Backers who have pledged to the campaign using their AppleID but haven't completely set up their Apple Pay account (linking their email address to their Apple Wallet) will have issues receiving their emails from BackerKit. 

Those backers have a @privaterelay.appleid.com email address and will need to contact me directly to update your email address manually. I can double check and update it with your preferred email address given your name and pledge number. Feel free to email me at [email protected] if you didn't receive a survey so I can look into it for you.

If you have any other questions or concerns about your survey, you are always welcome to reach out. I will try my best to get back to you within 48 hours.

Thank you for all the support, I'm looking forward to getting everything in hand to mail out your rewards!

Xiumai

Hi everyone,

With all the payments finalized, I have just sent out the smoke test. If you received a survey in your email, please go ahead and fill it out for me ASAP! If you are having any issues, you can reach out to me directly at [email protected]. About 5% of each tier received one to make sure the rest of the surveys are good to send out, and I will be doing so within the next week or when majority of the smoke test surveys have been answered (whichever comes first.)

At this stage, you will select the items you pledged for, any additional add-ons you may not have gotten the chance to select during the campaign period, as well as fill out your shipping address information. If you need to change your address before the shipping process starts, you can still do so after filling out the survey. 48 hours prior to locking in addresses, an email will be sent to you to confirm the address on file is correct. Please note that shipping costs will not yet be collected, as I am still working out the details with the new tariff policies regarding shipping to the USA! Another update will follow once I'm ready to charge for shipping.

If you were not able to make changes to your failed payment before today's deadline, you were not charged. In the case you are still interested in your reward, you may make a purchase through the pre-order store here. The pre-order store will close on March 15th, which is when I'm expecting to have the majority of the surveys filled out to place the order on the pins.

Until then, sit tight - I will update once again when the survey has been sent out for everyone!

Cheers,

Xiumai