During the project period, you are only required to select the quantity of each item you'd like. Once the project is over, a survey will be sent to your email for you to fill out all other necessary information (shipping address, designs, etc.)

You are free to change your address even after the survey is filled out, up until the items arrive to me. I will send out an email notification 48 hours prior to locking in orders for any last minute changes before I ship everything out.

Absolutely! View my online store here: https://xiumai.ca/ Please include a note in the cart asking me to combine with your BackerKit reward, and make sure the name and shipping addresses match on both orders. If your order in my store contains a pre-order, your BackerKit rewards won't ship until everything is ready. Excess shipping costs will be refunded at the time of shipment.

You can refer to the schedule listed on the project page for the estimated timeline! Fulfillment is expected to begin June 2026. Please note that this is not a guaranteed date, in case of any issues during the production period. I am dedicated to providing the best quality pins (in the case a remake is needed, the timeline may be extended.)

No refunds will be issued after the project has been completed, as all funds go into the production of these items. In case of an emergency, please contact me at [email protected] and we can work something out. Refunds in extreme circumstances are subject to a 15% unrecoverable BackerKit fee

Please contact me ASAP at [email protected] if you would like to make changes to your survey! I cannot guarantee I am able to do this after orders are placed, but if I have enough extras, I can make changes to your order.

Please keep an eye out in an email! BackerKit will send you a confirmation email with your tracking information once it is ready to be shipped out. Please refer to the main project page for shipping estimates (varies depending on country being shipped to).

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.