Project Update: Errored Payments, Surveys, and Production Timeline
Heya everybody!
Thanks to you all, we managed to unlock SEVEN plush and their enamel pin counterparts, ALL stickers and acrylic keychains, a free sticker for ALL reward pledges for reading 200 backers, and a free embroidered keychain for all pledges with 1 or more plush!
Here's a quick rundown of info while we wait for surveys to go live:
All surveys will go out on Thursday, February 26th!
Smoke tests for surveys will go out Monday, February 23rd Sunday, February 22nd, which is just a small percentage of backers to help me test if there are any problems. I won't post an update for smoke tests, but I'll post one when all surveys go out to show off the sticker freebie you'll get if you fill it out within a week!
Errored Payments
Currently, there are still 31 errored payments which equal almost an entire stretch goal's worth of funds that I've yet to receive.
Common log reasons for these errors include insufficient funds, card declines, and incorrect card numbers.
I've heard from many people who supported Pintopia projects that banks will flag Backerkit as fraudulent. It is up to the backer to fix this error by contacting their bank to allow the charge to go through.
Common log reasons for these errors include insufficient funds, card declines, and incorrect card numbers.
I've heard from many people who supported Pintopia projects that banks will flag Backerkit as fraudulent. It is up to the backer to fix this error by contacting their bank to allow the charge to go through.
If your payment is not fixed and received by the beginning of March, I will cancel your pledge.
This includes backers who chose Pay Over Time and their first payment has errored.
I'll send a personal email as a final reminder before canceling, so you have time. Please contact me via email at [email protected] if you need to discuss your payment situation.
I'll send a personal email as a final reminder before canceling, so you have time. Please contact me via email at [email protected] if you need to discuss your payment situation.
Production Timeline
Now for the more fun part— Production!
Prototypes for Gizmo, Taffy, Remi, Kipper, and Lune will be ordered around February 26th (pending campaign funds deposit). Stickers are already ordered. But enamel pins, keychains, and Ploosh/Echo will have to wait for surveys to get a better idea of numbers before I can order.
I should start getting pics for round 1 prototypes around March 23rd (stc). I anticipate at least one round of revisions will be needed for everyone, which will put round 2 updates around April 15th (stc). And then we'll go from there :)
I'll keep you all posted with prototype updates and pics as needed!
Also, for any non-backers who stumble upon this update— the Pre-Order Store is now open!
Backers should wait for surveys to go out to purchase add-ons and help with Rowan, Teacup, and Jolly stretch goals! You'll be charged shipping twice if you're a backer and also place a preorder, since Backerkit sees it as two separate orders. So just be patient and spread the word to your non-backer friends! :3
I have hope that we could pooossibly unlock Rowan at least. I might even order his prototype just to have for a future campaign... he's very near and dear to me 💜
That's all for now :D Just hang tight and we'll get the ball rolling with surveys and production soon! Thank you all so much again!!
Prototypes for Gizmo, Taffy, Remi, Kipper, and Lune will be ordered around February 26th (pending campaign funds deposit). Stickers are already ordered. But enamel pins, keychains, and Ploosh/Echo will have to wait for surveys to get a better idea of numbers before I can order.
I should start getting pics for round 1 prototypes around March 23rd (stc). I anticipate at least one round of revisions will be needed for everyone, which will put round 2 updates around April 15th (stc). And then we'll go from there :)
I'll keep you all posted with prototype updates and pics as needed!
Also, for any non-backers who stumble upon this update— the Pre-Order Store is now open!
Backers should wait for surveys to go out to purchase add-ons and help with Rowan, Teacup, and Jolly stretch goals! You'll be charged shipping twice if you're a backer and also place a preorder, since Backerkit sees it as two separate orders. So just be patient and spread the word to your non-backer friends! :3
I have hope that we could pooossibly unlock Rowan at least. I might even order his prototype just to have for a future campaign... he's very near and dear to me 💜
That's all for now :D Just hang tight and we'll get the ball rolling with surveys and production soon! Thank you all so much again!!
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