Frequently Asked Questions
Find answers to your questions
Project FAQ
Without your survey I do not have an address or accurate counts of what you would like. If you do not answer your survey within 6 months of the end of the campaign, there are two options: if I still have said items in stock, I will send them to you. If these items are out of stock, you will receive store credit to my online store. The reason why I cannot refund your pledge after it has been collected is because all funds collected will go towards production. I personally reach out through email and messages to every backer who hasn't answered their survey multiple times before I lock all surveys for final count and kickstarter/backerkit also sends reminder emails as well. I also provide frequent updates on kickstarter/backerkit to let you know when to expect surveys and when they are sent out. In order to ensure that you are able to receive the items that you pledge, please make sure that you are checking notifications for the crowdfunding page and/or messages that you receive from me.
You can pledge first without paying! Backerkit is an all-or-nothing campaign. If you decide that you do not want the pins, you can cancel your pledge at any time before the campaign ends. Please be warned that I will not cancel any pledges or refund you after the campaign ends. You will have the opportunity of around 21 days (3 weeks) of when the campaign is active for you to decide if you want the pins. Afterwards the pledge amount is collected and will go into production. Any cancellations/refunds during this time are disruptive to the timeline of these projects and will not be accepted, so please be cautious about it.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.