I did not ask for a refund but just that the add-ons be sent since they are available for purchase in the 78 shop. I received a lovely response from Katie saying yes, they would be sent. When I hadn't received them I email Katie again just asking if they were sent. If so, then they were lost in the mail. If not then they aren't lost. I never received a reply. I am also not wanting to stir up anything but thought you deserved an answer.