BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

Refunds / Exchanges & Replacements

We do not offer refunds. Funding is used to put products into production, and we’ll be submitting those orders as soon as funds are released to us. Additionally, pin unlocks are tied to funding goals. Most, if not all, funds are spent before they’re even in our hands. All pins are inspected by hand upon receipt and again during fulfillment. Should your pin arrive damaged, we may replace the pin on a case by case basis. Please just reach out if you have any issues. If your package is lost (no proof of delivery) or returned to us, please contact us so we can find a solution.

How do I qualify for cross collab incentive with "Pin Quest"?

When you back three (3) or more campaigns from the Pin Quest collab, you'll receive a free pin from each of your backed projects. If you back more, you get more!

Do you use any AI in your project?

Nope! Everything you see is made by real life humans. I, personally, keep a staunch anti-AI stance, and that extends to Arledge Comics as well. We specifically state we have a zero tolerance policy for AI on our website: https://arledgecomics.com/submissions/ BackerKit also restricts the use of AI on their platform: https://www.backerkit.com/blog/backerkit-ai-policy/ So please be assured, when you're buying our pins, you're supporting real artists making real art. <3

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