Frequently Asked Questions
Find answers to your questions
Project FAQ
We do not offer refunds. Funding is used to put products into production, and we’ll be submitting those orders as soon as funds are released to us. Additionally, pin unlocks are tied to funding goals. Most, if not all, funds are spent before they’re even in our hands. All pins are inspected by hand upon receipt and again during fulfillment. Should your pin arrive damaged, we may replace the pin on a case by case basis. Please just reach out if you have any issues. If your package is lost (no proof of delivery) or returned to us, please contact us so we can find a solution.
When you back three (3) or more campaigns from the Pin Quest collab, you'll receive a free pin from each of your backed projects. If you back more, you get more!
Nope! Everything you see is made by real life humans. I, personally, keep a staunch anti-AI stance, and that extends to Arledge Comics as well. We specifically state we have a zero tolerance policy for AI on our website: https://arledgecomics.com/submissions/ BackerKit also restricts the use of AI on their platform: https://www.backerkit.com/blog/backerkit-ai-policy/ So please be assured, when you're buying our pins, you're supporting real artists making real art. <3
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.