Frequently Asked Questions
Find answers to your questions
Project FAQ
Snarf will be manufactured by Scikio International/Dream Tech, the OEMs who co-own the patent for the Roundhouse Lock. We have worked with them for several years now and have always been impressed by not only the quality of their work but also their constant innovations and willingness to try new things.
We expect to place the order for Snarf in early December 2025 and receive the knives in July 2026, then deliver them to our backers in August.
Feel free to reach out to us at [email protected]!
Refunds are always a tricky part of preorders, because placing an order with the manufacturer is based on how many preorders we receive. That said, we really value our backers and have not ever found ourselves in a place where we couldn't offer refunds to those who requested one. So if you find yourself needing (or wanting) a refund, please message us and we'll do everything we can to refund you if at all possible. Just keep in mind we only refund the actual amount that comes to us, so any refund would be your pledge minus the BackerKit and credit card fees.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.