Bardic Armadillo
CREATOR
Invested in BackerKit’s future during our Wefunder campaign
2 months ago
Project Update: Broken Wings - Crows versus Cats
Dear Crow Friend,
We are very sorry. If your crows arrived with broken wings, or got blown off course completely, we understand how disappointed you are. There is something truly awful about anticipating something and then being let down when it arrives.
We are going to fix this. All UK and EU packages will be repacked and reshipped early this week (we aren't taking chances that you're not happy; we're resending to everyone, just in case). This means studier materials, more bubble wrap to protect the crows, and secure, larger cardboard sheets to protect the art. For US customers, please let us know by email if there is anything you are unhappy with in your package and we'll make it right.
You deserve beautiful crows and to be happy with your support of Bardic Armadillo.
No excuses. Just a heartfelt apology and assurance that we'll make this right and do better in the future (crows are good at learning and so are we).
To backers who reached out and let us know about the broken wings, thank you. We appreciate that you let us know, so we can fix this.
We'll keep you updated on this issue.
Cheers for now,
Bardic Armadillo
We are very sorry. If your crows arrived with broken wings, or got blown off course completely, we understand how disappointed you are. There is something truly awful about anticipating something and then being let down when it arrives.
We are going to fix this. All UK and EU packages will be repacked and reshipped early this week (we aren't taking chances that you're not happy; we're resending to everyone, just in case). This means studier materials, more bubble wrap to protect the crows, and secure, larger cardboard sheets to protect the art. For US customers, please let us know by email if there is anything you are unhappy with in your package and we'll make it right.
You deserve beautiful crows and to be happy with your support of Bardic Armadillo.
No excuses. Just a heartfelt apology and assurance that we'll make this right and do better in the future (crows are good at learning and so are we).
To backers who reached out and let us know about the broken wings, thank you. We appreciate that you let us know, so we can fix this.
We'll keep you updated on this issue.
Cheers for now,
Bardic Armadillo
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