We've received a few responses in our emails about the status of your orders, so I'll try my best to catch everyone up to speed as well as to maintain frequent updates regarding where we are in shipping.
Today we reached out to our local postman, our shipping label providers, the UPS drop off location we used, and a bunch of different UPS departments trying to get things sorted out. Here's what we've found:
Because the fulfilment period lasted so long many of the shipping labels we used had been reused by other sources before we had gotten the chance to ship them out. This is likely why many of you have notifications saying that your order has already arrived sometimes even before we had shipped out your packages on September the 6th. Additionally many of the packages had gone unused for so long that they had automatically been refunded which we were unaware of before shipping them out. USPS is more lenient and allows us to pay for these refunded labels as they ship out with little hassle. UPS on the other hand is a little different. We are still trying to find the current status of specifically 15 of those UPS packages, we are unsure if they'll be sent back to us, if we'll have the opportunity to repay for the shipping, or any other possible solution. UPS has been rather uncooperative with revealing that information.
-
If looking up your tracking number results information claiming your package has already been delivered, this is an error. We suggest to wait a little while longer for the package to progress through the system for it to be scanned and updated before the tracking information can follow suit.
If your package is one of the one's refunded from UPS I will continue to update you as we find out more. Rest assured we will do our due diligence to ensure you received what you ordered.
TLDR; If your package with with USPS (as the majority should) your package is fine, even if it says 'delivered', the next few days will update. If one of the 15 with UPS issues, we will keep you updated.
-
Stay adventurous, and sorry for the inconvenience - Jacob
