Frequently Asked Questions
Find answers to your questions
Project FAQ
Want a better understanding of the timeline? Here it is broken down and explained! π± Campaign Start & End : October 1st - November 1st As the title says! These are the dates the campaign will start and end. Please make note of the end date as surveys will be emailed out shortly after! π± Surveys and Prototyping : November - December While surveys are being sent out and responded to, we will work on any remaining prototypes! A prototype will be started as soon as possible after that particular plush gets funded. π± Safety Testing & Production : January - April After all the surveys are returned and the campaign funds release we will begin safety testing and production! Depending on the volume of plush to be ordered, this period of time can take up to 4 months. π± Plush Transport Overseas : May - June Once production is complete the plush will ship to me! Large shipments typically take 1-2 months to arrive. π± Receive Plush & Quality Checks : Early June Once we receive the plush we will proceed to grade the plushies. This may cause an initial sense of delay, but we greatly value the quality of the plush you receive! Depending on the volume of plush, this may take a few weeks to process. π± Shipping Plush to Backers : Late June - Early July The time we will start shipping out your rewards! Depending on the volume of plush pledges, this may take up to 2 months to process. π
Many countries have strict regulations for importing toys, which includes stuffed animals. As a seller I have to make sure I meet all of these regulations or the package may be denied upon entry. Shipping costs also constantly change and fluctuate which makes it extremely difficult to accurately estimate how much a package will cost to ship. To avoid complications at customs and with fluctuating shipping we will only be accepting orders from backers that live in the United States, Canada, & Mexico. Available stock after all rewards have been shipped will be available through a platform such as Etsy for INTL customers! Proxy/middle-man friends and services are an option for anyone who wishes to support the live campaign.
If you back my campaign and the Circus Sweeties campaign before both campaigns end, then you will qualify for our special cross collab incentive. Link to Circus Sweeties campaign: https://www.backerkit.com/c/projects/charmsey/circus-sweeties
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesnβt, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.