Hi there Critters!

This update is for anyone who purchased clothing for their Critters, applying to both fulfilled and unfulfilled orders.

It was brought to my attention that some of our clothing can bleed or transfer dye.

After some experimentation, I can confirm that the Black Turtleneck Tee, Cozy Coffee Cardigan, and Midnight Overall Pants all bleed dye when exposed to water. In some cases, these pieces can also dry-transfer dye when rubbing against a Critter’s fur.

I’m recommending that everyone machine-wash those three dark clothing items as a safety measure! They can be washed with warm or hot water and your regular detergent, preferably on a delicate cycle. In my experiments, one wash and rinse cycle was enough to remove the loose dye particles.

The rest of our clothes are lighter colored or use sublimation dyeing techniques, so they do not bleed any color.

I loved the idea of using real textiles where I could, but I didn’t remember to factor in the risks that come with them. Black and dark-colored fabrics notoriously bleed dye, and unfortunately the Critter clothes weren’t an exception.

At this time, I’m unable to wash the clothes before shipment. I don’t want to risk exposing the clothes to pet or detergent allergens in my personal or laundromat washers!

This is something I’ll definitely keep a closer eye on in the future, and I’ll make sure to include caution and care cards with future packages and sales.

That’s all for now! Thank you guys! 💛

Hi there Critters!

I hope you’ve all had a good January and start to the new year!

I know it’s a very busy time for campaigns with the Pintopia event having just launched, so I’ll keep this update short n’ sweet! 💛

🍄 Sticker-Only Orders — (COMPLETED! 🎉🎉🎉)
All campaign sticker-only orders were shipped on August 27th!

🍄 Small-Item Only Orders — (COMPLETED! 🎉🎉🎉)
All campaign small-item only orders were shipped on September 8th!

🍄 Plush-Only Orders — (COMPLETED! 🎉🎉🎉)
All Plush-Only Orders were shipped on or before November 12th!

🍄 Plush & Clothing Orders & Pre-Orders — (IN PROGRESS ⏳ 80% COMPLETE)
We are currently shipping plush & clothing orders! At the time of this update, we have just 285 orders left to fulfill. This number includes both campaign backers and late pre-orders.

I estimate we will finish all orders placed during the original campaign this week! Pre-order fulfillment will be completed by mid-February.

It has been a while since we locked addresses, so if you need to change yours, please email us at [email protected] with your order information (Backerkit email and/or shipping name) as soon as possible.

Since we will be finishing fulfillment within the next few weeks, this is the official LAST CALL to complete your surveys and pay any remaining balances if you haven’t already done so. Any backers who have not completed these actions by February 20th will have their pledges canceled and refunded (if applicable).

Again, thank you all so much for the incredible amount of patience and understanding you’ve shown throughout fulfillment! Estimating the fulfillment timeline has truly been the hardest part of this campaign, and there have been many misjudgments made and delays experienced along the way.

I’ll admit I feel disappointed and embarrassed by the situation, but all I can do is move forward and treat it as a lesson learned for next time!

As always, if you have any questions about your order (including estimated shipping date) you can email us at [email protected] for help!

If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97 

If you’ve received your order, please consider leaving any positive feedback below! I’m admittedly feeling a bit burnt out lately, but your words and photos always help give me a boost. I could really use the extra support to get through this final stretch 🥺💕

Hi there, Critters!

I hope you’re all having a wonderful holiday season!

I just wanted to pop in with a quick fulfillment update for you all 💛

We mentioned this over in our Discord server, but we made the decision not to ship packages between December 17th and December 27th. Orders were still being packed during this time, but we held off on dropping them off at the post office to help reduce the risk of lost or damaged packages during the holiday rush, and to avoid deliveries arriving while folks were away from home. Now that the 27th has passed, all packages that were packed during this window will be dropped off at the post office next Monday, the 29th! Tracking information for those orders will be sent shortly, so if your tracking hasn’t updated yet, please know your package is safe in our hands until then.

On a similar note, we’ve been working hard to keep things moving as quickly as possible and have fewer than 600 orders remaining! We started out with nearly 1,900 orders, so we’ve made a lot of progress, and we’re still aiming to wrap up fulfillment by the end of January.

That’s all for now, Critters! Thank you all so much for your patience and understanding. We’re a team of just two packing all of these orders, and while it’s taken longer than we originally expected, I believe the wait will be worth it in the end! 💛

Hey every critter!

It's time for another fulfillment update! 🧡

🍄 Sticker-Only Orders — (COMPLETED! 🎉🎉🎉)
All sticker-only orders were shipped on August 27th!

🍄 Small-Item Only Orders — (COMPLETED! 🎉🎉🎉)
All small-item only orders were shipped on September 8th!

🍄 Plush-Only Orders — (COMPLETED 🎉🎉)
The majority of Plush-Only Orders were shipped on or before November 12th!

If your plush-only order hasn’t shipped yet, it’s likely because your order was locked or paid late and was placed into our Plush & Clothing Order queue instead.

🍄 Plush & Clothing Orders — (IN PROGRESS ⏳ 40% COMPLETE)
We are currently shipping Plush & Clothing Orders! At the time of this update, we still have about 800 orders left to fulfill, and we’re working diligently to get everything shipped as soon as possible.

We did take a week off from packing due to a recent bout of illness in our household, so our timeline has shifted a bit. We now expect to continue shipping orders until mid-January. I know this may be disappointing to hear, but we’re working as quickly as we can, and your patience truly means the world to us.

Many of our recent help requests have come from pre-order backers, so I wanted to include an update specifically for you guys! Campaign backers are often familiar with the bumps and delays that projects like this can come with, but many of our pre-order backers joined later in the game and may not have expected the same possibilities.

When we opened pre-orders, we genuinely believed we would have everything completed by October. Clearly, that hasn’t happened, and we’re still fulfilling orders now. I know this has been confusing and frustrating for some of you, and all I can offer is my sincerest apologies. This is our first campaign and our first time taking pre-orders in this format, and there have been mistakes and miscommunications along the way.

To offer more clarity, we are packing orders chronologically, beginning with orders placed during the original campaign. After those are fulfilled, we will begin shipping pre-orders. Because of this, pre-orders will be fulfilled toward the beginning of January.

Again, I am so sorry for the delays, but I hope this information provides a bit more peace of mind moving forward.

While we are fulfilling orders in chronological order, orders containing 4 or more plush have been set aside for now and will be completed after orders containing 1–3 plush, but before pre-orders are fulfilled.

This choice was made because larger orders take significantly longer to pack and we want to tackle our overall volume as efficiently as possible. If your order includes 4 or more plush, it will likely be fulfilled toward the end of December.

We recently emailed all Canadian backers to offer the option of shipping your order during the Canada Post postal strike. This email may have ended up in your spam folder, so please check the email associated with your Backerkit account if you’d like us to ship your order as soon as possible! 

It has been a while since we locked addresses, so if you need to change yours, please email us at [email protected] with your order information (Backerkit email and/or shipping name) as soon as possible. As long as your order hasn’t shipped, we can update your address!

If you won’t be home for the holidays and would like us to hold your package, please email us with your order information and the dates you’d like your order held. Alternatively, since we ship everything through USPS, now is a great time to contact your local post office and put a temporary mail hold in place if necessary! 
We can't control or be responsible for stolen packages, so please reach out to us or your post office to help keep your order safe while you’re away.

I know updates that push timelines back are never fun to read, so I wanted to end this by re-expressing my thanks and gratitude for all of the support, understanding, and patience you all have shown thus far! 

And for the sake of honesty and accountability: I hold myself to a really high standard, and sometimes that gets in the way of setting realistic expectations. I often think I can do more than I actually can and try to push myself into a level of performance that isn’t sustainable, which has caused some issues along the way. I really should have padded our shipping timeline more from the start, but I kept it tight in the hopes it would push me to magically work faster. I think a lot of us have made that mistake at one point or another, and I hope you can understand that my mistakes came from a place of wanting to do my best!

Again, thank you all so much for your endless patience and understanding!

As always, if you have any questions about your order you can email us at [email protected] for help!

If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97 

If you have received your order, please tag me over on Instagram, TikTok, Bluesky, or Twitter with a picture and let me know what you think! Seeing these kind of posts makes me SO HAPPY and it always gives me an extra much-needed boost! 🥺💕 

Hi there Critters!

We’ve recently gotten a surge of inquiries asking the same question — “When will my order be shipped?” — so I wanted to help clear things up!

On October 10th, we locked addresses for all remaining orders. On that date, you should have received the email shown below prompting you to double-check that your address was correct and up to date:

The first half of this email is a little vague though, stating that rewards will ship soon, and I think it’s caused some confusion now that a few weeks have passed.

I realize some miscommunication may have taken place over the past few months. Due to production delays, we had originally intended to begin shipping orders in October, but it was accidentally posted on our campaign page that we would complete shipping by October. This date was incorrect and I sincerely apologize for the confusion this may have caused!

So… when will your order ship?

To offer more clarity on our progress: as of this update, we have about 1,300 orders left to fulfill. Because of the sheer volume of orders we’re processing, it will take several weeks to complete fulfillment. We currently expect to continue shipping orders until at least mid-December.

It’s difficult to estimate when individual orders will ship, but you can always check the current status of your order by visiting your survey review page! If your order has shipped, this page will also display your tracking link.

As for notifications, you’ll receive an email from BackerKit with your tracking information once your order has shipped. We don’t pre-generate labels or tracking numbers ahead of time — you’ll only receive tracking once your order has been packed and is ready to be handed off to USPS.

I hope this helps clear up any confusion and sets clear expectations moving forward!

Thank you all so much for your patience and understanding — it truly means the world to me!!! 💛