Hello everyone!

This is just a quick reminder that any remaining balances on your orders will be charged tomorrow around 8 PM EST / 5 PM PST!

If you’d like to double-check your balance or see which card you have on file, you can do so through this page.

On a related note, I spent today going through all the orders and locating any backers who placed multiple or duplicate orders through the pre-order store. I’ve gone ahead and combined those into a single order to help save on shipping costs and keep things more organized on our end! If your orders were affected, you should have received an email from me letting you know!

That’s all for now! Thank you all so much as always! ❤️

Hello everyone!

The time is officially ticking down to make any final changes to your survey or to submit a pre-order!

Surveys will lock and the pre-order store will close at 1 AM EST / 10 PM PST tomorrow, on June 3rd. That’s technically a little over 24 hours away, but I didn’t want to send this update in the middle of the night haha!

I also want to share that we’re changing the card charge date to June 6th! We’ve received lots of requests to move the date since many folks get paid on Friday and we’re happy to make that adjustment as it’s just one day later than originally planned! Hopefully this gives a bit of breathing room to those who need it 💚

On another note, we made some updates to our shipping profiles this past weekend. Don’t worry though — all of the changes are good! Prices have not gone up. In fact, the changes may reduce shipping costs for some of you, especially those with 2-3 plush and a lot of clothing. If that happens to fit you, check your survey! You might see a little drop in your shipping cost 👀

Lastly, if you’re considering requesting a cancellation or partial refund, we kindly ask that you submit your request before June 6th. And as a reminder, once June 6th passes, you won’t be charged again. After then it’s just a matter of sitting back and getting excited for your plushies!

If you need any help, please try to reach out to us at [email protected] before 10 PM EST tomorrow. We’re trying to prevent a flood of last-minute help tickets so we can wrap things up as smoothly as possible! I’ll be keeping a close eye on messages over the next 24 hours to make sure everything’s taken care of before surveys and pre-orders close.

To wrap up this update, here are some outfit requests we’ve received over on Discord! ✨

Hey everyone!

There are only about 4 more hours until surveys lock and pre-orders close! I just wanted to send out an official last call in case anyone needed this final reminder. For exact timing: both will close at 1 AM EST / 10 PM PST tonight!

That is all! Thank you so much! ❤️

This is just a reminder that surveys will lock and the pre-order store will close on June 3rd! That means you have just one more week to make any final changes to your order or take advantage of the pre-order store window!

We released final sample photos for all of the plush and clothing last week, so if you missed that update, you can check it out here!

And as mentioned in our previous update, cards will be charged on June 5th, so please make sure your payment information is up to date and ready to go!

The last update was so packed full of images already, so I saved the photos of the critters wearing their respective signature outfits for this one!

🌱 Clover Fawn Signature Outfit

🌱 Frasier Fox Signature Outfit

🌱 Briar Wolf Signature Outfit

🌱 Willow Cat Signature Outfit

🌱 Rowan Raccoon Signature Outfit

🌱 Honey Rabbit Signature Outfit

🌱 Juniper Coyote Signature Outfit

🌱 Cinder Opossum Signature Outfit

It’s been so rewarding to see how the outfits turned out and how perfectly they suit each character 🥺 We've received so much kind feedback about them, and it means the world to me to hear how much you love them too!

I also want to take a moment to welcome everyone who’s new! Our recent social media posts have spread far and wide, and we’ve gained so many new community members over the past weekend. I’m so grateful for all of you and so excited that you get to share this journey with us! ❤️

If you’re just joining us, I highly recommend checking out our last update as well! It includes a detailed FAQ covering the plush, clothing, important dates, payment info, and more. It’ll help you catch up on everything so far! And we know the pre-order system can be a little confusing, so please don’t hesitate to reach out to us at [email protected] if you need help with your order!

As always, if you have any questions about your order or survey can email us at [email protected]!

If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on plushie development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97 

I’m so happy to announce that all of the clothing samples are finally complete! It’s been a long time coming, but we’re officially ready to move forward with locking surveys and charging cards for any remaining balances.

BUT FIRST, let’s take a look at all of the final samples and available add-ons!

Without further ado, here's all the final clothing samples! 
As a heads up, you can click/tap any of the images to see more photos of the outfits/clothing ❤️

🌿 "Clover Fawn" Signature Outfit

🌿 "Frasier Fox" Signature Outfit

🌿 "Rowan Raccoon" Signature Outfit

Just as a quick recap, here's all the final plush samples too!

🌿 Frasier Fox

🌿 Briar Wolf

🌿 Willow Cat

🌿 Rowan Raccoon

🌿 Honey Rabbit

🌿 Juniper Coyote

🌿 Cinder Opossum

❓ Are the plush poseable?
💬 No —  the plush don’t have any inner armature for posing! Any poses you’ve seen were done by simply twisting the plush into position or using rubber bands.

❓ Can the plush sit?
💬 Not at the moment! The plushies currently don’t have the ability to sit, but this is something I might try to work into future versions!

❓ How soft/firm is the stuffing?
💬 We think the stuffing is a perfect balance — not too soft, not too firm! When brand new, the plush may feel a little on the firm side, but we have found they soften substantially after some snuggling! They hold their shape well too, but remain easy to squish into clothing.

❓ Do the plush fit Build-A-Bear Clothes? Do Critterfolk clothes fit Build-A-Bears?
💬 Critterfolk are smaller than Build-A-Bears — about 13" tall versus 18" tall —  so the clothes aren't interchangeable between the two. 
 

Even though these plush and clothes are being mass-produced, keep in mind that each one is sewn by hand. This means the plush and clothes you receive won’t look exactly like the prototypes shown, but they’ll still be in excellent condition with no defects. Every item will have its own unique little quirks, which makes them even more special and one-of-a-kind! ❤️ 

I’ve also made a few updates to the stickers! No big changes were made to the artwork, I just did some tweaks to the colors & designs to better reflect the final look of the plushies.  

And as a reminder, here's the two other add-ons we have available!

Now that everything is finalized, I can officially announce the dates for when surveys will be locked and cards charged!

⭐ Survey Lock Date : June 3rd
⭐ Card Charge Date : June 5th

I thought a lot about these dates! With the upcoming holiday weekend and the end of the month approaching, the first week of June felt like the best window. This gives everyone about two weeks to finalize their orders and get finances in place! 

❓ I lost my survey link. How can I access it?
💬 You can access your survey through your Backerkit account here! You can also request a survey recovery link through this page.

❓ I want to change my campaign add-ons. How do I do that?
💬 You can access the campaign add-ons page and change your selections through this link.

❓ I need to change my card. Where can I do this?
💬 If you need to update your card information, you can do it on this page of your survey!

❓ I may be moving soon. What if I need to change my address?
💬 No worries! Addresses do not lock at the same time as surveys. We won't lock addresses until right before fulfillment begins and we will let you know that date as it comes around!

❓ I thought I already paid — why am I being charged again?
💬 Back in November, we only charged for the cost of your selected pledge and any campaign add-ons. The June 5th charge will cover shipping costs and any additional items you added during the survey!
 

❓ When will the pre-order store close?
💬 We're planning to close the pre-order store on June 3rd, the same day surveys lock.

❓ I thought I pre-ordered, but I can't find my receipt. What do I do now?
💬 You can try recovering your pre-order through this page! If that doesn’t work, email us at [email protected] and make sure to include any emails or names you might’ve used so we can help you track your order down! 

❓ When will I be charged for my pre-order?
💬 Pre-orders will be charged on the same date as surveys, which is June 5th.

❓ Will the plush be available after the survey and pre-order store closes?
💬 Yes! If you miss the pre-order window now, all of our plush, clothing, stickers, and washi tape will be available to purchase later in the year.

❓ When will you be shipping internationally?
💬 We’ll start shipping to most countries in Winter 2025. Unfortunately, the EU will likely need to wait until Spring 2026 due to their new toy regulation, but we’re working hard to make them available to everyone as quickly as we can!

❓ I ordered only stickers — when will my order ship?
💬 These small orders will ship first! If your order only includes stickers, washi tape, or a pin, it’ll ship as soon as we get these items in hand. Keep an eye out for early address lock notices if this applies to you!

❓ I need to cancel my order. Where can I do this?
💬 We process cancellations and refunds anytime through our support email [email protected]!

Okay, whew! I think that covers everything! I'm genuinely so happy with how everything turned out and hope you are too! I won’t make this update any longer than it already is (oops), so I’ll wrap it up for now!  

Over the next two weeks, I’ll be posting reminder updates to help keep the important dates fresh in everyone’s mind. I also plan to host a couple of livestreams if I can! We’ll play dress-up with the critters, answer questions, and hang out for a bit together!

Once again, thank you all SO MUCH for the support so far! It really means the world to me! 🥺❤️

As always, if you have any questions about your order or survey can email us at [email protected]!
(If you've emailed and haven’t received a response yet, I’ll be catching up on any emails tonight!)

If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on plushie development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97