Hi there Critters!

I hope you’ve all had a good January and start to the new year!

I know it’s a very busy time for campaigns with the Pintopia event having just launched, so I’ll keep this update short n’ sweet! 💛

🍄 Sticker-Only Orders — (COMPLETED! 🎉🎉🎉)
All campaign sticker-only orders were shipped on August 27th!

🍄 Small-Item Only Orders — (COMPLETED! 🎉🎉🎉)
All campaign small-item only orders were shipped on September 8th!

🍄 Plush-Only Orders — (COMPLETED! 🎉🎉🎉)
All Plush-Only Orders were shipped on or before November 12th!

🍄 Plush & Clothing Orders & Pre-Orders — (IN PROGRESS ⏳ 80% COMPLETE)
We are currently shipping plush & clothing orders! At the time of this update, we have just 285 orders left to fulfill. This number includes both campaign backers and late pre-orders.

I estimate we will finish all orders placed during the original campaign this week! Pre-order fulfillment will be completed by mid-February.

It has been a while since we locked addresses, so if you need to change yours, please email us at [email protected] with your order information (Backerkit email and/or shipping name) as soon as possible.

Since we will be finishing fulfillment within the next few weeks, this is the official LAST CALL to complete your surveys and pay any remaining balances if you haven’t already done so. Any backers who have not completed these actions by February 20th will have their pledges canceled and refunded (if applicable).

Again, thank you all so much for the incredible amount of patience and understanding you’ve shown throughout fulfillment! Estimating the fulfillment timeline has truly been the hardest part of this campaign, and there have been many misjudgments made and delays experienced along the way.

I’ll admit I feel disappointed and embarrassed by the situation, but all I can do is move forward and treat it as a lesson learned for next time!

As always, if you have any questions about your order (including estimated shipping date) you can email us at [email protected] for help!

If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97 

If you’ve received your order, please consider leaving any positive feedback below! I’m admittedly feeling a bit burnt out lately, but your words and photos always help give me a boost. I could really use the extra support to get through this final stretch 🥺💕