Hello everyone! Not a project update per se, but a PSA on the status of some of the US shipments.
Some of your shipments are going through John F Kennedy Intl, where they have been stuck, some of them for almost a month now. USPS has not received those parcels yet, because they first get processed by customs before getting handed to the last mile carrier, so your USPS tracking numbers aren't working yet (but tracking via Transglobal Express like described in the previous update will work)
I'm in touch with Transglobal Express about this already, and they told me that their bundled shipments are being held there at the airport. I think (am not sure) it's because of some problems at that particular airport with TSA/Customs enforcement due to partial shutdown (?). Be assured that if your parcel was lost or is stuck for an unreasonable amount of time, I will re-send it no questions asked. This is unfortunately outside of everyone's control right now.
Unrelated to this: I will retry all failed payments a couple more times, and send out everything that gets fixed in batches. If you have reached out to me about your payment before, don't worry - for everyone else, it will be the last chance to claim rewards, as the project will close someday and after that, no more fulfillment will be done, no matter the partial payments, as stated in the Disclaimer. If you are experiencing problems with payments, you can also reach out to me for an alternate payment method.
That's it for now! For everyone else, I hope your pins have arrived safely or will arrive soon and that you're happy with them!
Hey all! Another super quick update - I have now packed each and every single order. With some of you there are some address issues but I have reached out in those cases, and will be holding your parcels until I hear back from you.
I will probably send out tracking notifications later this week (still haven't updated all BK status and tracking numbers for most). Most of your parcels won't track until in a few days anyways due to going to a 3rd party hub first which can take a bit so I'm not too much in a hurry to do so since it won't tell you anything useful yet :'D. For most EU/Australian/Canadian orders, expect tracking to work either from tonight or tomorrow.
Please refer to this update on how to track, what to do if your tracking number isn't moving for an extended period of time, or if there's anything wrong with the parcel: https://www.backerkit.com/c/projects/doombloomart/all-eyes-on-fall-spooky-hard-enamel-pins/updates/39243
And that's it for today! I hope you are all looking forward to your pins and will do little happy dances when they arrive. This was a super big project for my standards, and I did my best to deliver the best outcome for everyone! Thank you everyone for your support, especially also to those who have supported me for years by now (wow!), those who always comment and interact on updates, those who wrote nice comments in the survey (I read them all) and generally all who have been lovely throughout the whole campaign in whichever way they preferred. You're all appreciated!
(My back is hurting so bad from all the packing tho hahaha)
I've started packing pledges again this week (slowly - LBM has left me completely dead for days lol), and am also now grading and carding the cat eye remakes which have arrived in the meantime! So from now on things will go smoothly again.
My plan is to get the majority of ready-to-ship pledges out on Monday. I will send the tracking numbers out all in one batch once everything is out just because it's more efficient this way and I want to get the actual work done sooner than later.
So if you don't hear anything it's mostly because of that, I'll write another update once everything is done!
Hey all! Just a quick check-in from package hell. I'm finally back to full health(ish) so the last few days it's finally been picking up with fulfillment. @_@ The first half of March was a bit rough/slow but it's going well now.
Currently over 100 parcels are packed, most of which are US orders that will all be picked up by the 3rd party shipment provider tomorrow, and the non-US ones that are currently packed will be dropped off as well.
Big batch!
I will try to pack another big batch until Tuesday, hoping to get another 50-70ish done if I can! After that, there will be a short break since I'll be at Leipzig Book Fair until the 23rd.
While I'm there, the cat eye remakes should arrive, so once I'm back I'm fairly certain I can handle the remaining ones within the last week of March with no problems. So if nothing unforeseen happens, we'll be ending right on schedule by the end of March. I'll be sending the tracking info out soon as well.
Also a reminder: please do check your surveys and payments! Currently there's still a handful who haven't picked their pins and also quite a lot whose payments have failed. Keep in mind that you won't get anything if you don't do both, and any partial payments will be considered donations. If you have trouble with the payments, you can also reach out to me and I can set up a different payment method (eg Paypal or a more traditional shop checkout via my webshop - I know that crowdfunding is notoriously difficult to explain to banks/CCs!)
