Nora Haynes
CREATOR
4 months ago
Project Update: Error Fix: Digital Backers Asked for Shipping Payments
Hey All!
Just coming in with a quick hot fix update as we start locking down orders: A few backers reported that they where being asked to pay for shipping despite being a digital backer. This shouldnt be happening and we got in contact with Backerkit to see what was going on. It took us a bit of investigating, but we've found the problem.
Digital backers who also backed our collab partner IT LURKS INSIDE where incorrectly given a Perspective Marker. This incentive was supposed to only go to people who had backed both projects on a physical level - but an error resulted in digital backers getting it also. This effected about ~30 of our backer overall.
For now, we've removed the perspective marker from all digital only orders. However, we feel bad about taking it away from people who could still want it - so if you're one of those digital only backers and you still want the perspective marker, you can contact me at continuityOfficer@gmail(.)com! Let me know, and I can personally add it back to your order. Depending on your region, it's likely that I'll also be able to vastly decrease the shipping cost as our shipping calculations assumed the book or atleast playing card deck was the minimum someone would have in their order.
Thank you!
Nora Jean Haynes
Just coming in with a quick hot fix update as we start locking down orders: A few backers reported that they where being asked to pay for shipping despite being a digital backer. This shouldnt be happening and we got in contact with Backerkit to see what was going on. It took us a bit of investigating, but we've found the problem.
Digital backers who also backed our collab partner IT LURKS INSIDE where incorrectly given a Perspective Marker. This incentive was supposed to only go to people who had backed both projects on a physical level - but an error resulted in digital backers getting it also. This effected about ~30 of our backer overall.
For now, we've removed the perspective marker from all digital only orders. However, we feel bad about taking it away from people who could still want it - so if you're one of those digital only backers and you still want the perspective marker, you can contact me at continuityOfficer@gmail(.)com! Let me know, and I can personally add it back to your order. Depending on your region, it's likely that I'll also be able to vastly decrease the shipping cost as our shipping calculations assumed the book or atleast playing card deck was the minimum someone would have in their order.
Thank you!
Nora Jean Haynes
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